The change followed a separate decision to reduce gross rates in major cities as part of a price war with rival Lyft. The travel information and the payment information should be treated as classified data by the company officials, and there should be heavy penalties in case there happen evident security breaches. Uber in the United States has been accused with not adhering to anti-discrimination laws, having predominantly white male employees and a company culture of pushing (too) hard for good performance. UBER has been subjected to many law suits and ethical issues. In the below section, the major Uber ethical issues that are disintegrating down the reputation of the company have been discussed. Retrieved from Employment Law Daily: http://www.employmentlawdaily.com/index.php/news/ubers-safe-rides-fee-deduction-breached-driver-agreement-court-certifies-damages-class/, Wakabayashi, D. (2018, May 21). The online transportation services of UBER are being made possible by its mobile app, which could be used by the customers to reserve a trip for a certain destination. Chicago Tribune Retrieved from https://search-proquest-com.ezproxy2.apus.edu/docview/1970209904?accountid=8289, MacMillan, D., & Viswanatha, A. The company should have no right to retain the personal data of the passengers. The scenario has changed, the attitude hasn't. Uber continues to try and claw its way up the ladder at the cost of bad reputation and a poor public image, and the recent upsurge about the . But doing so dramatically increases the rate of having an accident. 2023 gradesfixer.com. To export a reference to this article please select a referencing style below: By clicking Send, you agree to our Terms of service and Privacy statement. On Wednesday, U.S. These hackers found the critical data of Uber on Amazon Web Services AWS where the company stored and stole that data. The engineer complained to . We have experts for any subject. Sam Frizell of Times wrote that numerous Uber employees would call in rides from Lyft, wait until the rides got close to them and then cancel them. So can Uber afford to become ethical? Start your subscription - find out more 16 students ordered this very topic and got original papers. Uber has also been guilty of violating terms of service, specifically with APPLE. It must be noted that Friedman did say the actions of the executives must be in accordance with the law and ethical custom (Denning, 2013). In November, a New York court dismissed Uber's lawsuit challenging a city law limiting the number of licenses for ride-hailing services. Once the problem gets widely publicized, of course every company will apologize and say that they will take steps to change, but will they really change? Effectively, what both companies surely rely on is investors subsidising the prices customers pay in the short term, in return for a long-term monopoly with higher prices. According to Velasquez (2013), moral responsibility allows organizations to focus on practices that consider quality engagement with all the stakeholders in the industry. Castigation without consequences is meaningless. These requests would be put forward to the registered Uber drivers who are currently not on a trip and are at the nearest destination. For those who missed the story, Buzzfeed reported that Michael had suggested "hiring a team of opposition researchers to dig up dirt on its critics in the media.". And this applies to any field, but mainly to media, business, and IT. Uber's 2019-2020 Safety Report states that 99.9% of all Uber rides are completed without incident. Equal Employment Opportunity Commission, it is against the law to harass a person because of their sex, request for sexual favors, unwelcome sexual advances, and other verbal or physical harassment. It provides a competitive advantage to the owner. Saadah, K., Yasmine, S. E., & Mubah, A. S. (2017). His personality was not a role model to be set before the huge business empire. Figuring that Ubers app explains its growth is like putting the birthday cakes appeal down to the candle on top. Uber agreed to settle the discrimination suit and pay 10 million dollars (CBS News, 2018). When was the last time you heard of a registered cab driver doing that? You can also use our tools to come up with interesting topics and points to argue in your Uber leadership is accused of unscrupulous tactics in recruitment (BBC 2014). By the activities of Uber, the main rival companies like Lyft have to undergo humungous loss because of the pointless expenditures conducted for the pick-up and return to back to other customers in case of bogus and failed orders. I want to suggest that this may not be possible. The advertisements we glance at in a magazine do their job very well, and that is because they are [], We provide you with original essay samples, perfect formatting and styling. This was not the only case of sexual harassment Uber was accused of. Uber has had numerous examples of a culture guilty of misleading others. High performance driven aggressive males could become an issue to the female employees at the company. These occurrences make us ask: what leads upper management at Uber to commit such illegal and unethical behavior, could some outside philosophy perhaps influence these decisions? During the management of former CEO Travis Kalanick, Uber expanded to more than 70 countries very fast. She sued the company, claiming to be sexually harassed by a co-worker. This ride sharing company is deliberately seeking out the demise of another company. Dow Jones: The Dow Jones branded indices are proprietary to and are calculated, distributed and marketed by DJI Opco, a subsidiary of S&P Dow Jones Indices LLC and have been licensed for use to S&P Opco, LLC and CNN. Their CEO described his company as the "better boyfriend . All subjectsAllied HealthCardiology & Cardiovascular MedicineDentistryEmergency Medicine & Critical CareEndocrinology & MetabolismEnvironmental ScienceGeneral MedicineGeriatricsInfectious DiseasesMedico-legalNeurologyNursingNutritionObstetrics & GynecologyOncologyOrthopaedics & Sports MedicineOtolaryngologyPalliative Medicine & Chronic Uber has suspended its services in Philippines after the national regulator banned it from operating for one month. Uber has suffered a spate of negative publicity in recent days after allegations of discrimination and harassment from a former software engineer ("Another Uber Engineer Goes Public With Sexism and Harassment Allegations", 2017). Utilitarianism was introduced in the 18th century. It is extremely important for corporations to be as ethical and legal in all of their actions as possible. The incident was being video-taped by the bystanders, which later went viral on social media platforms. The competitive effects of sharing economy: how is Uber changing taxis. But even before that, this wildly popular car-sharing service had raised several disturbing ethical issues: 1. Use tab to navigate through the menu items. In my opinion, Uber allows some of their drivers to rehabilitate themselves at their customers expense. Former CEO Travis Kalanick set to profit as the main priority it seems. Hask-Kelchner, H. (2006). The major security threats were violent attacks from other local drivers, assault, and misbehaviour on behalf of customers, robbery, etc. Don't wait until a breach happens to plot the course forward. (n.d.). Cancel via phone or email within 30 days for a full, no-questions-asked refund! In modern management, knowledge audit is particularly important as it provides a detailed analysis of the state of knowledge in an [], Autonomous Ride-sharing Uber was founded in 2009 to make transportation as reliable as running water, everywhere, for everyone, using a smartphone app to connect customers with drivers. Same Frizell explains how Lyft told CNNmoney that Uber employees have called and canceled more than 5,000 rides. The engine of Ubers growth to date has been the US$11.5 billion it has raised from banks and investors. Ethical Issues at Uber - Sexual Harassment - Case Study, By the response Susan Fowler got from her HR Department, and news articles I have read in the past regarding the. Though there may raise the counter-argument that we are under constant surveillance by government bodies like the police, the moral difference in it being conducted by a private company should be understood. Uber has successfully mobilized many lawyers and lobbyists in order to fight attempts to reclassify their drivers as company workers who are entitled to higher wages and benefits. Uber's controversies range from arguably unethical business strategies to sexual assault allegations. To be successful, Uber must address these issues in its marketing strategy so it can reduce resistance as it expands into other cities. Senior Research Fellow, University of Nottingham. Fowler was told she is abhorrent, and probably the other women were told as well. Software, hardware, people and data those components will be analyzed further. Uber in the United States has been accused with not adhering to anti-discrimination laws, having predominantly white male employees and a company culture of pushing (too) hard for good performance. With a value of about 72 billion dollars, it is considered the worlds most valuable startup. Let's start by finding a writer. Uber was accused of stealing trade secrets from Waymo, a Google self-driving project. Discovery Company. Uber's disadvantages include its surge pricing and the negative effects of replacing steady jobs with gig work . Second, as Lussier and Hendon (2019) mentioned, lets say a problem arises at work, and employees have to solve it. Uber is a global company with services in over 70 countries, so for them it is extremely important to be diverse. This is a case study review about Uber a global, app based Taxi Company. World news: Uber faces probe under U.S. bribery law justice looks at whether managers breached foreign corrupt practices act. Basically they claim that the data is misleading and how the system can count it as a sexual assault complaint if some ones says Uber raped my wallet. A woman was raped by her Uber driver in India and the CEO Travis Kalanick doesnt do much about it and explains how its just a growing pain (Linshi). Uber has revealed that they have received an amount of 175 complaints of a sexual assault (RT Question More). our extensive database of written samples to find the inspiration or research youre looking 3. Below are discussed some recent incidents which have revealed the existing Uber ethical issues. In conclusion, we have discussed three specific laws that applied to the company which was: Sexual harassment, violation of Equal Pay Act, and violation of intentional obstruction of justice or violation of the federal Computer Fraud and Abuse Act. Examples of trade secrets are patentable inventions, manufacturing techniques, business methods, a source of supply, customer lists, or other commercial and industrial ideas (FindLaw, n.d.). The retrospective apologies - rather than pre-emptive plans to prevent ethical issues that could be easily avoided - is a common . Gradesfixer , The Ethical Issues Surrounding the Uber Company., The Ethical Issues Surrounding the Uber Company [Internet]. As per a case file in the jurisdiction of Chicago in January 2016, an Uber driver was arrested by the police officials for abducting a drunken passenger. To this end, we analyzed Uber drivers' forum discussions about their lived experiences of working with the Uber platform. Uber's advantages include door-to-door convenience, safety, and reliable quality. First, here are the facts. In addition, we discussed Milton Friedmans philosophy and how it potentially influences executives at Uber. Retrieved from FindLaw: https://corporate.findlaw.com/intellectual-property/patent-law-you-can-use-part-1.html, (n.d.). Related: Taxi rival bills itself as 'non a-hole' Uber. Uber is a ride sharing service, written by journalist Cathy Rainone of NBC4 a customer requests a car using a smartphone app and Uber sends its closest driver to their location, using the phones GPS. Remember: This is just a sample from a fellow student. Lussier, R. N., & Hendon, J. R. (2019). Introducing modern advanced technology for the passengers that would help them in instantly contacting the police control room and the relatives at the time of distress would secure the customers and eventually increase customer satisfaction (Wyman, 2017). The Uber Company has appointed some of the independent contractors who use dummy accounts in their burner phones. In my opinion this case study and many others shine light on issues regarding how the HR and upper management reacts to certain cases and problems. Available from: https://gradesfixer.com/free-essay-examples/the-ethical-issues-surrounding-the-uber-company/. Retrieved from https://www.eeoc.gov/laws/types/sexual_harassment.cfm, EEOC. Uber has been rocked by a steady stream of scandals and negative publicity in recent years, including revelations of questionable spy programs, a high-stakes technology lawsuit, claims of. cent sure and w the three arities to the Uber Technologies, Inc. (Uber) is a tech startup that Zappos is adopting Uber's surge pricing strategy in how provides ride-sharing services by facilitating a connec- it compensates its call center employees. Provide a detailed report on the ethical issues faced by the Uber Company while conducting its business processes and recommend effective ways to tackle them. Leadership. Benefits/Challenges of a Diverse Workforce. As mentioned in the earlier section of this report on UBER ethical issues, the company had to witness many lawsuits from different counties. After all, how does a driver learn about your need in the first place? After the calamitous year Uber has had, it should. However, merely improving its PR will not get Uber out of the hole it has now dug for itself. This Article is brought to you for free and open access by the Faculty Publications at Loyola eCommons. Over the past couple of years, one particular company has seen more than their share of scandals. National Bureau of Economic Research. Hostile work environment means a sexually themed behavior that goes beyond jokes and it bothers a reasonable person to the point that it is difficult for them to perform work related tasks (Lussier, Hendon 2019). In the wake of Trump's first immigration ban, Lyft donated $1,000,000 to the ACLU to help the fight. Uber uses a company called Checkr to run background checks on prospective employees but Checkr only goes as far back as seven years, Uber believes this allows people to rehabilitate themselves, written by Tracey Lien of The Los Angeles Times. All Rights Reserved. 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Students ordered this very topic and got original papers disturbing ethical issues that could be easily -., so for them it is extremely important for corporations to be diverse Uber allows some of independent! Employees have called and canceled more than 70 countries, so for them it is extremely important for corporations be... Allows some of ethical issues with uber company with Services in over 70 countries, for... Profit as the & quot ; better boyfriend Uber agreed to settle the discrimination and... Is brought to you for free and open access by the bystanders, which later went viral on social platforms! A global, app based Taxi company email within 30 days for a full, no-questions-asked!. App explains its growth is like putting the birthday cakes appeal down to the candle top. Itself as 'non a-hole ' Uber for a full, no-questions-asked refund is extremely important for corporations to successful. 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