We are currently in the process of transitioning to a new registration system. But, this one seems to have no problems, as customers have said. Airline baggage handling is the most common cause of damage to luggage. Their support usually takes a week or more to reply, and often you get transferred to a new representative that asks the same questions again. Caso de aparecer cualquier defecto de confeccin durante el periodo de garanta repararemos o reemplazaremos el producto con otro equivalente. And that is how you test them in the storeempty. And if youll be using this bag frequently, eventually, it will break. Details will be requested from you such as: - Passenger name and date of flight - Flight number - Ticket number - Details of damage with a picture. Most carry-ons dont have handles on the sides because it might make them larger than advertised, which will result in issues when checking in. Thats where Lucas shines against other brands. Fill them up and they are horrible. This means that, while their offices are located in the U.S., everything is made in China, Vietnam, or Taiwan. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. service@tumi.com. So, indeed, you must contact the manufacturer and take up your issue with them. Although most of their suitcases look somewhat simple and down-to-earth, some of their models come in colorful patterns that wont get lost between the other bags on the luggage conveyor belt. Unfortunately, this is the only color that this bag comes in (we would have loved to see it in white). Register Your Samsonite Product For prioritized warranty service. T.J. Maxx - I am complaining about clearance price item, T.J. Maxx - shady practices-poor customer service. Whether you're wanting for a bag for work, travel or personal use, we have you covered, we have you covered. As said before, the most common luggage warranties are between 3 to 10 years but some manufacturers are so confident about their luggage quality that they offer unlimited or lifetime . Please read the following information to ascertain if your product will be covered by the warranty and follow the links provided to complete an online warranty claim form. The delivery cost of replacement cases will only be paid if shipped within the UK. 0000002956 00000 n Aside from a few rare cases, we didnt notice any issues with faulty wheels for any of Lucas bags. Overall, the suitcase is the best one that Lucas has to offer. Foto de la maleta6. Apart from that, the bag features a retractable handle and four spinner wheels, as well as two pockets on the front for easy access to documents. That being said, you wont be able to fit a laptop in there, so if youre traveling with one, you should rather get a laptop backpack instead. it luggageUSA Ltd. garantiza que este producto estar libre de defectos de confeccin por un periodo de diez aos a partir de la fecha de compra. Expandable. Lucas priced their luggage really cheaply, and everyone can get a piece with a reasonable price. The great thing about duffel bags is that they arent only meant to be taken on flights. WARRANTY REGISTRATION. endstream endobj 66 0 obj<>/Size 42/Type/XRef>>stream USPA ACCESSORIES LLC DBA CONCEPT ONE ACCESSORIES. Follow Clever Journey on social media for travel tips, packing hacks, and latest updates! The overall verdict was a positive one. Youre beneficial items rigid walls breakable additional security baggage. For instance this Lucas Designer Luggage Collection comes with some exclusive and unique patterns and colors. $299 $ 49. It is top-quality for people who appreciate the product because it grants an expandable suitcase with spinners wheels, the Lucas hard cases are top-of-the-heap solution for your next journey. Hardside Luggage Set, Created for Macy's $620.00 Sale $299.99 If I would choose Luca s or another similar brand that does not offer spinner wheels, I will go with Lucas , since spinner wheels have a huge importance in the durability of a bag. Lucas does not offer one warranty for all types of products. Free shipping on all orders over $99.99. iFLY. Also, there seem to be some issues with the zippers, which tend to get faulty after a few uses. Apparently they start to produce designs that follow the current design trends, even though in my case I like simple and minimal design. Sign up and save. With our spinners we are able to make your case a real piece of art, the Lucas hard cases are made of materials such as abs, we are able to increase their strength and less stress on the inside. Any tech-related components, including but not limited to USB . The warranty covers repairs, replacement of parts and at our discretion a replacement item to a comparable value of the original purchase price. This hard case is puissant for enthusiasts who luggage! Your suitcase, therefore, is to be returned to the store with your proof of purchase. We have so much confidence in all our products that every item of luggage* we sell is backed by a 10-year** manufacturer's warranty. Just like the majority of luggage brands, the warranty covers only the manufacturing and workmanship defects. The bag isnt the best value on the market, but its not expensive by any means. You can also Filter by type, material, size and gender or opt for one of our LUCAS hard suitcases feature picks. Generally I dont expect too much from their warranty regarding the price of the suitcases, also if i like a suitcase i would expect it to last for more than 3 or 5 years. 0 Follow the prompts and get to the luggage person (I pressed 1-4-1). This CALPAK product (this "Product") carries a 1-Year Limited Warranty to the original purchaser against defects in material and workmanship for one (1) year from the original date of purchase. The complaint has been investigated and resolved to the customers satisfaction. Shipping Fees may apply. Registration - Skyway Luggage. Serial Number is a eleven digit code located inside your product on the back of interior label. You can save some money on the carry-on fees in addition to carrying less weight. Warranty Registration Products are loading. Register your Warranty here If the link above does not work, copy and paste the following link on your browser When trying to contact them about the warranty, replies usually take weeks, and shipping isnt covered. We will also compare them to other brands like Rockland and It luggage, so you can decide whether Lucas luggage is good for you or not. The Lucas Ultra Lightweight collection comes with double spinner wheels, which is nice. If you need to contact the customer services team to discuss your warranty, please call our Customer Service Team toll-free on:888 392 8800. it luggage within India provides a five-year warranty on all hard side and soft side products from the date of purchase, vanity cases are covered for 1-year warranty. Get exclusive offers and product launches in your inbox. However, the 16-inch Underseat Cabin Bag also comes with a detachable hanging satchel for cosmetics and a separate document holder. Product Registration. You need a copy of the receipt or invoice. They offer a limited 5 year warranty plus a trusted companion promise for both hard sided and soft sided suitcases, while they provide only a 2 years warranty for their designer carry-on luggage Collection. So, we can say that theyll undoubtedly be a solid choice for those who are looking for something affordable and dont travel too often. Get exclusive offers and product . 0000013097 00000 n Alternatively, you may contact the Customer Service Department at, Customer Service **Time frame of warranty may differ from country to country please check your warranty hangtag which accompanied your product at purchase to confirm the length of warranty or check the details below. They offer a limited 5 year warranty plus a trusted companion promise for both hard sided and soft sided suitcases, while they provide only a 2 years warranty for their designer carry-on luggage Collection. While most users bought this bag for travel, some use it daily as an alternative to a backpack. About the Shop. Are you thinking about getting a Lucas suitcase? They have luggage thats built to be flexible, yet to take any adventure for small and large trips alike. What Items Are Not Allowed In Checked Luggage? Cette garantie est destine vous assurer des droits lgaux spcifiques. Customer Service. %%EOF Pleasecomplete the warranty form on ourcontact uspagewith all relevant information and photography to start the claim process. Alternatively, you may contact the Customer Service Department at. Other affordable luggage brands operate in a similar way; otherwise, their luggage wouldnt be so cheap. When he's not working or traveling, you'll find him reading a book, writing a poem, or just taking a long walk through the woods. We make it basic for you to take your belongings care of the substitute you want, whether you're hunting for a compact and effortless to handle hard case or a more luxurious and durable case, we have you covered. For international customers, warranty goes into effect from the date of purchase. luggage suffer damage during that time period, please contact the responsible party immediately. Activate Your Warranty. Although most agree that their suitcases arent made for frequent travel, people continue to purchase them because theyre cheap and durable enough to last a few years. Although it doesn't come with a lifetime warranty on luggage, it has a 10-year warranty. Hardside suitcases additional protection less malleable fabric luggage does. LUCAS Designer Carry On Luggage Collection - Lightweight Pattern 22 Inch Duffel Bag- Weekender Overnight Business Travel Suitcase with 2- Rolling Spinner Wheels (SEA FORM) (FLORAL CREAM) Brand: LUCAS $6999 FREE Returns Color: FLORAL CREAM Esta garanta no cubre daos causados por accidentes, mal uso, robo, uso y desgaste normal, o dao de los bienes causados por aerolneas u otros transportistas habituales. The difference in weight is quite substantial, but Lucas is better for those who are looking for something roomier and more durable. Tripsavvy. They all have the same design and can hold 35, 69, and 100 liters respectively. Trim these remarkably robust suitcases. Luggage Factory is World's #1 Online Bag and Luggage Store, +6 Million Reviews. That being said, a greater option by an affordable brand is the SwissGear 7366 18-inch carry-on. 0000023059 00000 n There is no need to register to validate the warranty. 0000002051 00000 n Whether youre a first time traveler, a frequent traveler, or you do any other type of trips, this definitive Lucas luggage review, will look at the some ingredients Lucas uses, the quality, ratings, warranty, features, prices. INTEREST-FREE PAYMENTS WITH KLARNA, SAVE UP TO 15% WHEN YOU BUY A LUGGAGE SET, Delivery costs and discounts applied at checkout. Rogamos conserve una copia de su recibo de compra que ser imprescindible para iniciar cualquier reclamacin con nuestras oficinas. We strive to help you find the perfect gear,backpacks, suitcases and travel items to fly comfortably and travel the world! Incorrect value inputted,please check again. On CleverJourneys Best Luggage Brands, Lucas gained 67 points. Alexios is an avid traveler and a freelance writer. The cost of return shipment post-repair will be borne by it luggage. If we issue a username and/or password to you, you agree to protect such information by, among other things, keeping your password and other information relating to your account confidential. Well, then youre in the right place because, in this post, well take a look at the suitcases made by Lucas. So, when you add a retractable handle and wheels to a duffel bag, it becomes even better. The Lucas Cabin Luggage 16 inch Under Seat Bag is a versatile piece of luggage. But, if your budget allows it, you should definitely check out the American Tourister Pop Max 3-piece luggage set. We believe that the Lucas 16-inch underseat cabin bag is a solid option for short trips. But other than that, most people were happy with their purchases. Coolife and American Tourister beat Lucas in nearly every aspect, so if you were to purchase a suitcase in the affordable range, then choose one from those two brands. Its neatly organized with quite a few inner and outer compartments, and it comes with a separate hanging cosmetics pouch and a separate documents folder. Thursday, Mar 2 - Monday, Mar 6 . People were particularly disappointed with a few durability issues on their most popular model: the Lucas 16-inch underseat cabin bag. Some chic print and designs (easy to see at pickup at luggage carousel). <<65FB7355671FA8439595F71021F079A1>]>> The standout offering? Street Address. Initial Complaint. Los extractos bancarios o de tarjetas de crdito no se aceptan como comprobante de compra)3. This guarantee gives you specific legal rights, and you may also have other rights which vary from state to state. However, Lucas lacks creativity, with its suitcases ranking lower than almost every other brand in the design category. Made by virgin polycarbonate. Heres what you can expect to pay for Lucas luggage: When you also consider the durability, features, and other factors, we think that some of their models are more valuable than others. Their fabric suitcases are made from polyester, and their hardside suitcases are from ABS. Have you ever tried that, Ch. Read best hardside bags available. Samsonite offers the perfect balance of quality, features, design, and prices, which explains how they've managed to become . 0000003812 00000 n This doesnt mean that itll last you for decades, but it should last pretty long. When put next to other affordable brands, we think that Lucas suitcases look quite average. That being said, you should remember that this definitely isnt a luggage set that will last decades. Please keep in mind that each airline has its own rules and regulations in processing a baggage damage claim. If youre looking for a lightweight 3-piece luggage set, the Lucas Ultra Lightweight set is a pretty good option. Shop Luggage. Please note that airlines, hotels, transportation services and others that handle your luggage are responsible for it while it is under their supervision. Copy. 1 EAST 33RD STREET 8TH FLOOR. I'm stuck with them. Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates. www.cleverjourney.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. For instance, the Lucas Printed Softside spinner suitcase looks quite interesting with the colored henna pattern. 0000010405 00000 n The Lucas Outlander Hardside carry-on has a nasty toxic smell for the first weeks. To the woman who spent her money on the productplease continue to reach out to TJ Maxx Corporate for a resolution and Lucas Luggage. Hardside suitcases additional protection less malleable fabric luggage does. Because Lucas has put so much effort into the design, weve given them 11 out of 15 points in the Design category. What are you waiting for? In cities, where we do not have our office or vendors, the customer shall courier the bag for any service required to our facility at their own cost. If you are using this set several times per year, you can expect it to last 3-5 years, which is pretty long for an affordable luggage set. I bought this item in part because of the warranty. 10 YEAR LIMITED WARRANTY: American Tourister products are rigorously tested to . On the other hand, Lucas luggage hard shells are made from ABS / PC ( ABS and Polycarbonate ), the two materials are solid if combined together but easy to crack under intense pressure. At time of sale, a surcharge (deposit) is invoiced in addition to the price of the unit. Allowing for reasonable wear and tear, should any defect in workmanship become apparent during the warranty period, we will endeavour to repair, provide new parts, or replace your luggage. The warranty should be at least ten years. I feel duped over the whole transaction. We only reviewed the ones that we believe are worth it down below and skipped the other ones which we think arent priced accordingly. The suitcases interior is pretty basic and nearly identical to what you can find on the other Lucas luggage. Lucas luggage offers travelers the chance to explore the world with comfortable, durable products they can rely on - from carry-on backpacks to rolling duffle bags. By clicking "accept", you consent to our use of cookies as described in our Privacy Policy. Ensure you receive an acknowledgement receipt. While brands like Coolife and SwissGear offer greater features, Lucas is still ranking higher than American Tourister and Rockland. Purchased a piece of Lucas Luggage on 6/10/22. warranty service will be provided by Jolife or its authorized service provider at the purchaser's facility during normal business hours. Lucas Luggage is a travel brand under 24/7 International LLC. We like the straps in this one more than the Treadlight because they look much more secure. Their online presence is quite aged, and it looks like their primary business model is B2B (Business to business). I had to use duct tape to keep the luggage secure for the return flight. This is pretty much enough for the best carry-on luggage 21 inches like this one. Generally speaking, however, Samsonite luggage is built to last and should give you many years of use if you take care of it properly. A lot of their customers are repeat buyers. If the customer wishes to buy a low-cost product, a credit note or gift card for the difference shall be provided. 0000018467 00000 n Call them. This makes it scratch-resistant and impact-resistant, which is great since ABS isnt the most durable material out there. Most affordable suitcases are pretty basic when it comes to their features. Take, for example, their hardside 20-inch carry-on, which is available in 18 different variations. Our claim label must be completed, marked with name and stamp, and attached to the unit/placed in the box. All bags are expandable, come with four double spinner wheels, and have the same setup on compartments and handles. People said that its just the perfect size for short one or two-night stays with enough room for a few pieces of spare clothing in the main compartment. Lucas is an affordable luggage brand that offers a larger selection of softside suitcases than hardside ones. She is sending me a form and all I have to do is reply and . Si bien it luggage USA Ltd. reparar o reemplazar su equipaje a nuestra costa en caso de que se encuentren defectos en la confeccin del producto el consumidor es responsable de todos los gastos de transporte, que no estn cubiertos por esta garanta. The Lucas Ultra Lightweight carry-on lacks proper side handles. That is why all our products match the quality of the OE units, and why we offer a two-year warranty period - with no limits on the mileage - for all our products. Nous le rparerons ou remplacerons avec un produit similaire si un dfaut de fabrication survient pendant la priode de garantie. You're covered by the Heys First Class Unconditional Warranty . Make sure you retain you proof of purchase for warranty purposes. Everything on the main compartment is kept in place with the help of a couple of tie-down straps. LUCAS Designer Carry On Luggage Collection - Lightweight Pattern 22 Inch Duffel Bag- Weekender Overnight Business Travel Suitcase with 2- Rolling Spinner Wheels (SEA FORM) (FLORAL CREAM) No reviews $69.99$69.99 FREE delivery Wed, Mar 8 More Buying Choices$69.98(3 new offers) Best Sellerin Suitcases Amazon Basics 26-Inch Hardside Spinner, Navy Blue What part of manufacturer warranty do you not get? 6&@hfel 7 Register to receive special offers from Travelpro Review the fields highlighted in red before continuing * Required Fields Your product Style Number (First seven characters only) * Display model number help Your information First Name* Last Name* Email Address* Phone Number* Street Address* Apt / Ste Zip Code* City* If the bag is crashed with the airline, Lucas wont take the responsibility of it so you wont get a replacement or get it fixed. He's traveled all over Greece and, as he's getting into adulthood, his wish is to explore the world. This isnt too advanced, but its what you should expect at these price points. Another great option is the American Tourister Belle Voyage 21-inch carry-on (full review over here). Known in the industry for introducing "the original light weight expandable" luggage, Lucas has stayed true to its motto by consistently introducing different collection of durable, but always light weight luggage. Please note, products will not be accepted for replacement without a return authorization number (RA#). Showing all complaints. Find which LUCAS hard suitcases is best for you. Even though Samsonite always delivers it may be slightly expensive compared to other luggage brands like IT luggage, Coolife and Rockland. Theres a main compartment that is quite spacious, alongside a mesh pocket and a regular pocket where you could keep all the souvenirs youre bringing back. Register your information below and enjoy our "10 Year Warranty" plus a quick and easy access to our customer care center. Some of our products require registration in order to benefit from our best-in-class warranty. Out of all the companies we researched, Lucas has one of . Its really affordable, which is why you wont be too disappointed when something breaks. It also comes with four spinner wheels and a retractable handle, along with an extra handle on the top so that you can maneuver and carry the suitcase around. Even though they do not put some extra effort to come up with some innovative designs, their designs and styles are quite interesting, theyve got some chic suitcases. 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