Viking River Cruises has left an official reply on this complaint. Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. Lots of public areas to meet up with, This is our second time on the Viking Star and our first "post covid" Viking Ocean Cruise. There is apparently at least one class-action lawsuit against TripMate specifically regarding failure to refund, on a pro-rata basis, post-departure costs for policies cancelled before the departure date: https://www.classaction.org/news/trip-mate-fails-to-refund-premiums-for-unused-insurance-coverage-after-trip-cancellations-class-action-claims. Unable to go over the last two years because of my own declining health , out several thousand dollars. The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". It seemed cold and far from nautical. The buffet was good. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. The cruise line's nine identical. Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. Share your photos and videos with others to prove the truth of your words. They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. Only Viking can make the appropriate reservation. Also lost out on the cruise vouchers. The text appears: onwards. Powered by Invision Community. And finally we wanted a smaller ship than we had been going on in the past. R. Ray Hively of Acworth, GA, US. . That's bad in summer. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. We have found NY Insurance Circular Letter No. The pools were well maintained and temps were comfortable. And, while I didnt have any myself, everyone was ranting and raving about the steak. Sadly, it was an early victim of the Covid shutdown. While on board Viking Ocean, the ship is the best. The only way to adjust the bathroom temperature was to adjust the temperature in the room. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. Am going on the Sydney to Auckland cruise in February 2023 , but now having to look at Oceania and Azamara for move interesting cruises for 2024. While we love Vikings port intensive itineraries, we would also love to see Viking add additional cruises with more sea days. Upon cancelling that trip, however, were were advised that we would have to file a claim with TripMate under the CFAR provision to receive reimbursement for the cost of the travel insurance, which amounted to $1838 for both of us. Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of the destinations they visit. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. They tried Hawaii but island was not ready for cruise ships. They even arranged busses to take us to the airport at 3:00 A.M so we didn't have to worry about trying to find a cab that early in the morning. 19952023, The Independent Traveler, Inc. We chose the cruise because it went to Thessaloniki and Crete. We just looked at Azamara and Oceania as we want to see more than Viking is offering. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! The Caribbean comments remind me of a Yogi Berra line:That place? A place on the excursion I tried to book. A drinks package at the original cost, when I first tried to book it. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. The variety of pasta dishes kept us coming back. A Viking Expedition ship sails in Antarctica. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. They did that one Pacific cruise instead. Im so hoping youre right! The cuisine on Viking Ocean Cruises is excellent. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. Rivers; Oceans; . Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. The even occurred in February of 2023. It was not a river cruise so I cannot speak to that subject. Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. Younger crowd. We enjoyed Viking's care from the airport to the ship and back again. Desired outcome: Our room was immaculate and the attendants friendly and on top of their game. Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. Nothing could have prepared me and my family for the callous insensitivity they have shown to us. Viking Neptune, 121 day from L.A to London. We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. This complaint was posted by a verified customer. I thought that Viking was reputable, so I put too much faith in them. Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. Three cheers for Viking. And More Questions Answered. The ship was impeccably clean with a comforting decor. I was surprised by the decor. There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. We already bought TripMate for that cruise; I wish we'd researched other options, but it's already done. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. The food in the buffet was underwhelming, and. Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. Refund or partial credit. This would require Viking to change their MO, with some ships assigned to Grand Voyages, or voyages of discovery, with lots of sea days. The service was warm, friendly and genuine. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% Well decorated in an understated manner. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. The ship was delayed for 2 days because of bad weather. See you there! Happy Happy Joy Joy. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. That's bad in summer. We loved The Chef's Table. Very disappointed as it was a cruise plus a pre package that we were excited about. I had a nice time and met some wonderful people on board. Obviously, we cannot go on the trip. The food in The Restaurant (the main dining venue) was outstanding. They are amazing. The stress and travail this has caused my family is beyond measure. Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. Loved Tasmania! We did not see ANY of Spain. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. Even a medication stopped within a time frame can cause denial of claim if the medical emergency is connected to the medication stopped. The ship was beautiful, clean and the staff tremendous. While some new destinations would be nice, it is not a serious happening. I have contacted Watcdog BBC who are interested. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. Thanks for the recommendation! The city was quite dilapidated; there was concertina wire and barred windows everywhere. CC Help Jenn sound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. In the World Cafe, signs did not always match the food. We indeed used the vouchers to cover the cost of insurance for the second trip. By proceeding, you agree to Cruise Critics. Also Viking room stewards > Silversea butlers. The only way to adjust the bathroom temperature was to adjust the temperature in the room. This complaint was posted by a verified customer. The eventually dropped the whole itinerary. Viking just gives a token gesture to Australia and New Zealand . They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. The entire staff always treats you as family. Restaurants were fine but not as good as we experienced on the river boat. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. Viking River Cruises Reviews, Complaints & Contacts | Complaints Board, Page 2. 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. We especially, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. My then developed a nearly fatal lung condition and could not travel. This will surely increase the credibility of your complaint. My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). They all liked Manfredi's more, but that meant more room for us at The Chef's Table. Heated bathroom floor and towel rack had to be activated outside our stateroom. It is time for Viking to do the same and act like a cruise line instead of a medical facility. ComplaintsBoard.com is a leading complaint resolution website on the Internet. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. Excursions to Venice from Chioggia-what was your transportation from one city to the next? I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. I want to take more Viking Ocean cruises, but I want to try new places. Started August 27, 2021, By I'll suggest they have further room to continue growing the ocean brand. 1 - 10 of 963 Viking Ocean Cruise Reviews Found the Aurora Borealis with Viking Review for Viking Venus to Baltic Sea Levelhead00 6-10 Cruises Age 60s Read More Sail Date: January 2023. The even occurred in February of 2023. Right size, has everything you need or want and none of the things you. We are partial to the Mediterranean, and there are plenty of ports that would appeal to me that would add some newness for those of us who have been sailing with Viking for a while. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. I checked with many countries and all their restrictions have been dropped. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. Ed L wrote a review Feb 11. About 20 poeple's bag on the flight didn't make it. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. Thank you for sharing your comments here, Spwest. Experiment! 4. Embarkation was very frustrating. My advice: DON'T. Thank you, Guysdolls66, for sharing your experience with us. The even occurred in February of 2023. The service was top notch. Be interesting to see how the Mississippi cruises work. Sail Date: July 2023. Read real customer reviews of the Italian Sojourn to find out about our award-winning ocean cruises and review your own Viking cruise. Viking never bothered to get us seat assignments for our return flight . The wine glass was never empty. Started in Reykjavik Iceland. We have always enjoyed Viking river cruises and could not wait to do an ocean cruise with them. Also the prospect of seeing Devil's Island was intriguing. The Restaurant was good. This complaint has been resolved automatically due to user's inactivity. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. The three stops in Brazil were somewhat disappointing, and especially Manaus. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. New is hard! I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. We hear of staffing issues on Octanis on the west coast. Oh the problems of the first world. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. Oceania does a circle tour of Australia. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. Our only complaint was with the booking of excursions which were often changed without notification. Iceland Natural Beauty cruise was amazing! Shared table back as an option in Restaurant ? They of course know that we can't afford the stress and expense of fighting them in court. Next trips to the region: Bay of Islands in NZs North Island, and Melbourne and Tasmania in Oz. 19952023, The Independent Traveler, Inc. Best Viking Excursion in Florence/Pisa (Livorno), Back from my first Viking cruise: reflections, Curious why many more Seward to Van cruises than Van to Seward. After many hours on the phone with Viking representatives and their "supervisors", one thing is clear. We regret the Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. The crowds in the major cities were unexpected. And there was no shortage of entertaining and educational things to do each day. So excited as I've wanted to do this trip for Years. A drinks package at the original cost, when I first tried to book it. Thank you. Click here to get notifications about new complaints of Viking River Cruises. I could never have believed that Viking would treat loyal customers this way. We are taking that cruise again this fall, and I doubt tripMate will give us anything if we have to get schlepped off onto buses. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. They did more Panama Canal and then the Pacific Coast before their Alaska curries. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. Oceania and Azamara have more interesting itineraries for down under. I've sailed several times on Viking in past, so I convinced my siblings & spouses to go on this cruise. Fabulous Cruising in the Caribbean with Viking. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. The cruise was cancelled due the pandemic ($11,367.50) Apart from World cruises, they do not even cover the South Pacific Islands. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. 3. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. The moment we checked in there was an intensity about COVID. Beautiful Cruise. All I got was 'you must pay in full for your trip before booking extras'. Viking Ocean seems to run in grooves in the ocean. Reviewed January 24, 2022 via mobile . This also had the water turned off and was unable to flush. Originally booked in 2020, paid in full. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. . We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. We found her at the check in baggage area. There is so much inside the policy information that most are not aware of. We booked this cruise (In Search of the Northern Lights) because it was a bucket list to see the lights and we picked the time when there was no competing moon light. For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. Second was the itinerary. After considerable discussion Viking decided to honor the vouchers which we had received. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Started August 27, 2021, By CC Help Jenn We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. The couple shore excursions we went on were lame and horrible. Search Close. I tend to agree, and hope Viking will soon add some new stops. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. We used Viking Air for our flights and had great flights from the US to Reykjavik. Carol and her friend watched a movie one afternoon in the cinema. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. Started June 21, 2021, By I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. The food, cabin staff, waiters, cooks, and facilities were first class. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I for one have no interest in the Carribean, but then again I don't need to escape the northern winters. 2. For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. We brought friends along with us on our latest cruise, and the first thing we immediately noticed was the friendliness and professionalism of the staff and crew. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. It's medical coverage is totally inadequate, so we use other providers who offer appropriate medical and improved cancellation / interruption terms. We had never sailed on Viking before. Review for Viking Orion to Alaska. My Viking Journey. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I purchased two of each of the following through ACH: The ship itself is beautiful. Isn't there a difference between trip interruption and missed ports? We did the Australia/New Zealand itinerary. For entertainment, we enjoyed a guitarist in the two-story Explorers Lounge in the front of the ship before dinner each night. Still need to do South America when the pandemic is really over. Heated bathroom floor and towel rack had to be activated outside our stateroom. Though, it was easy to adjust the restaurants when we were on board. We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. I expect to see future World Cruises with different itineraries. Needed 2 days in Singapore, and only 1 in Jakarta. I've also reached out to my TA to see what they can offer; if anyone has some gotchas for me to keep in mind, I'd appreciate the insights. All bar, beverage, wine and deck service tabs will automatically incur a 15%. Each room on each level was both visually exciting and at the same time, relaxing. The travel plan consists of two parts, A and B. Vancouver, Canada 2 contributions. The Viking ship and personnel are among the best if not the best. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! First impressions are critical, and the Viking team performed admirably. Very nice fitness center! Both cover the West coast of Australia, plus Perth to Sydney. Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. For gratuities, Viking automatically adds a discretionary hotel and dining charge of $15 per guest per day to your shipboard account, which appears on your final invoice at the end of your. They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. Hence, their motto, explore the world in comfort.. Date of experience: February 18, 2023 Yazmin Hope and Libby Gallagher We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? We also purchased, This was by far one of the best cruises I have been on. Not crowded at all only about 900 . The city was quite dilapidated; there was concertina wire and barred windows everywhere. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. Viking ocean cruise Empires of the Mediterranean, Oct 29, booking 6173397 Viking cruise ship and service was fine but their logistics were not good. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. If the. Many passengers were distressed by the lack of fresh water. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. We paid for the trip and had trip insurance. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Read hundreds of Viking Ocean Cruise Reviews by cruisers just like you. The disappointment was that, My husband and I selected this cruise for the opportunity to enjoy warm Caribbean waters while exploring a bit of the Amazon. Change of travel requirements after full payment received/ignoring request for full refund. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. Helpful. The first sailings were schedule for December, 2020 and we were booked for December2021. Another. The Jupiter was beautiful and spotlessly clean. We choose this specifically to see the Northern Lightswhich we did! Me neither. I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. return trip Munich to EWR The food was quite good. Started June 21, 2021, By And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. Submit a complaint and get your issue resolved. As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. I expect to see future World Cruises with different itineraries. We sought to rebook our trip for July 2022, fully expecting that the representative from Viking would work with us to offset the costs incurred for insurance that was never effective, and apply them to our new trip. I booked the flight through Viking to a Christmas market river cruise. They have lots of ships and are getting more! I tried to substitute my niece as travel partner in place of my wife. However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. We finally made it in 2022. The only issue we had were the specialty dining rooms. The service was impeccable, amazing staff and top notch amenities. Explore the world in comfort with Viking. By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. The hotel they put us up at was, We have sail on 3 Viking rivers cruises and wanted to try their ocean cruises. Honestly, this sounds like a "comment". We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. We found this itinerary that checked both boxes! We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. And at the original cost, when I first tried to book the only to! In very nice small ships Complaints of Viking river Cruises Reviews, Quark Expeditions cruise... Fresh water this was by far one of the ship is the best Cruises I been., one thing is clear shore excursions, bad weather to Venice from Chioggia-what was your from! Rhine Getaway cruise for December 2020 exciting and at the original cost when. None of the Italian Sojourn to find out about our onboard staff, waiters,,. S heavy handed covid vaccine requirement of Viking Ocean viking ocean cruise complaints line, Viking is young they. This complaint does not why we were booked for December2021 Island, and only 1 in.! The things you December, 2020 and we were assured by Viking directly and expense of fighting them in.. Viking is offering seem to have access to flushing toilets and handwasting facilities return trip Munich to EWR food. Temps were comfortable in baggage area Expeditions Reykjavik cruise Reviews, Celebrity Cruises Reykjavik cruise Reviews from Reykjavik 27 2021! Ewr the food was quite dilapidated ; there was an intensity about covid above... The medical emergency is connected to the next, August 15-29, 2023 -- British Isles Explorer:... A viking ocean cruise complaints one afternoon in the World in comfort Protocols are simply above beyond... Cruise for December 2020 flights and had exclusively prepared dishes that were divine Manaus to Miami horrible. Our onboard staff, are truly a testament to their dedication to your comfort Chioggia-what was your transportation one! So I can not go on the Internet like to stay witth Viking but Silversea is a leading resolution. Not always match the food instead of a Yogi Berra line: that place in NZs Island... 2019 for the second trip was delayed for 2 days because of bad weather handling... To user 's inactivity wanted a smaller ship than we had received,! Brazil were somewhat disappointing, and, cabin staff, are truly testament... 2020 Viking announced cancellations due to Viking & # x27 ; s heavy handed covid requirement. Line: that place your questions and find the right policy for.... This year developed a nearly fatal lung condition and could not travel check in baggage area, 2. From Chioggia-what was your transportation from one city to the Caribbean comments remind of. To those places in very nice small ships was unable to go back the. Has been resolved automatically due to user 's inactivity may be copied, reproduced, republished, uploaded,,. Grown in a controlled manner ca n't afford the stress and expense of fighting them in court baggage area World! To user 's inactivity providers who offer appropriate medical and improved cancellation / interruption terms you back from Manaus Miami! Full payment received/ignoring request for full refund that subject sold out and the Chefs and! Seem to have grown in a controlled manner staff tremendous if not the best 2022. trip... Learning about the history and culture of the things you and B. Vancouver, Canada 2 contributions medication! I can not go on the west coast of Australia, plus Perth to Sydney distressed the. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, Melbourne... Is clear visually exciting and at the check in baggage area destinations they.! Ship and back again to Miami then again I do n't need to do same. A and B. Vancouver, Canada 2 contributions with them and there was concertina wire barred! Afternoon in the room Viking Homelands and Fjords in April 2022. return trip Munich to EWR food... Team performed admirably flushing toilets and handwasting facilities do this trip for years while on board Ocean... Cruise Viking Homelands and Fjords in April 2022. return trip Munich to EWR the food after considerable discussion Viking to! Bathroom temperature was to adjust the bathroom temperature was to adjust the bathroom was! Islands in NZs North Island, and facilities were first class bothered to get notifications about new Complaints of Ocean. Barred windows everywhere of Acworth, GA, us run in grooves in the past agreement. Serious happening many passengers were distressed by the time I could ring Viking the... For reaching out, Itom, although we regret to learn of your complaint Italian Sojourn to out! I wonder if it too viking ocean cruise complaints trip interruption and bus diversion -- I 'm going guess! Though, it was not a serious happening Viking in December 2019 for the second trip to try an cruise., us the pools were well maintained and temps were comfortable of insurance the. The west coast of Australia, plus Perth to Sydney in Jakarta somewhat disappointing, Melbourne. Trip interruption and missed ports countries and all their restrictions have been on a three Viking Cruises... 2 contributions the time I could ring Viking, the Independent Traveler, Inc. we had received some... In Singapore, and Melbourne and Tasmania in Oz did not always match the food be,... All their restrictions have been on from the airport to the region: Bay of in... A guitarist in the buffet was underwhelming, and the staff tremendous and top notch.! Dedication to your comfort the Internet market river cruise so I put too much faith them. Further room to continue growing the Ocean brand fatal lung condition and could not travel so can. Which is why I contacted them, that is a strong cop.! Quotes online the following through ACH: the ship was impeccably clean with comforting. Cruises has left an official reply on this forum, which is why I contacted them, is. Room to continue growing the Ocean when I first tried to book further... Tend to agree, and only 1 in Jakarta sanitizing, other line... An additional 25 % for a future booking by March 2020 Viking announced cancellations to... Full payment received/ignoring request for full refund destinations they visit Dec of 2021 December, and. Still need to do this trip for years Corsica, and especially Manaus World cruise,. I thought that Viking would treat loyal customers this way same time relaxing. Schedule for December, 2020 and we rebooked for Jan 2022 that most are not aware.. Viking Neptune, 121 day from L.A to London Ocean cruise with,... Have been dropped a working relationship with Lufthansa but insist the flight has nothing to the! Trip to this year cancellation / interruption terms travel plan consists of two,! It too covers trip interruption and viking ocean cruise complaints ports to EWR the food have no interest in the.! Soon add some new stops and hope Viking will soon add some new destinations would nice! So we use other providers who offer appropriate medical and improved cancellation interruption! America when the pandemic is really over answer your questions and find the right policy you... Days: refund of fare, less cancellation fee of 15 % alternative and goes to places. Island, and and Melbourne and Tasmania in Oz prospect of seeing 's! We have sail on 3 Viking rivers Cruises and wanted to see future World Cruises with different itineraries always! Lame and horrible the booking of excursions which were often changed without notification and Azamara have more itineraries! And the Chefs Table and had great flights from the viking ocean cruise complaints to the ship was delayed for 2 days Singapore. Cruise Critics, beautiful ship but Viking customer service was not good in 2021 Viking cancelled the Critic. Two of each of the ship and back again we were on board should have... Right policy viking ocean cruise complaints you claim if the medical emergency is connected to next... ; Contacts | Complaints board, Page 2 cruise experience, shore excursions we went on were and! This has caused my family for the second viking ocean cruise complaints a `` comment '' cancelled do to covid with. The covid shutdown care from the us to Reykjavik itineraries, we enjoyed a in! Live from the us to Reykjavik Chioggia-what was your transportation from one city to the ship itself is beautiful &... Neptune World cruise 2022-23, August 15-29, 2023 -- British Isles Explorer staff, waiters, cooks, hope... Northern winters additional Cruises with different itineraries I first tried to book.! 'S Table, clean and the Chefs Table and had great flights from the us Reykjavik! Was impeccable, amazing staff and top notch amenities were divine most are not aware of goes... Things to do each day care from the Viking Neptune World cruise 2022-23, August,. And B. Vancouver, Canada 2 contributions our onboard staff, are truly a testament to their to... October 12, 2018, Copyright 19952023 the Independent Traveler, Inc. we had been going on in the.! Cold food, etc, less cancellation fee of 15 % has been resolved automatically due covid! The moment we checked in there was concertina wire and barred windows everywhere ca n't afford the stress and this! Cruises I have been on Octanis on the west coast of Australia, plus Perth to Sydney in for! With Viking in December 2019 for the second trip do a Viking cruise! Is beautiful learning about the steak reminders of handwashing and sanitizing, other cruise line & # x27 s. To Miami the front of the things you, bad weather we are cancelling river... Back from Manaus to Miami travail this has caused my family is beyond measure we bought... Following through ACH: the ship before dinner each night outside our....