Unless information is publicly available, you should in general avoid discussing the following subjects with any competitor: prices, terms or conditions of sale; credit terms, discounts, profits, profit margins or costs; market segment shares; distribution practices; bids on contracts; sales territories; selections, rejections or terminations of customers; or any other matters where an agreement with a competitor would be inconsistent with the complete freedom of action of Zappos in the conduct of our business. You must maintain the confidentiality of information Zappos, Amazon, and our business partners (e.g., vendors, customers, service providers) entrust to you, except where disclosure is clearly authorized or legally mandated. Embrace and Drive Change 3. Any suspected fraud or theft should be immediately reported to your supervisor, or the director or Vice President of your department or business division. http://www.lighthouse-services.com/incidentlogin.asp, Be Adventurous, Creative, and Open-Minded, Build Open and Honest Relationships With Communication. We are all protectors and cultivators of the Zappos Culture; it's what makes it unique and something that changes every day. Zappos Insights was established as a supplementary support for customers who want to learn more about their business practices. A conflict of interest exists when your private interests interferes in any way or competes with Zappos interests. Zappos has established partnership with a number of charitable organizations in order to foster employees' interaction with the community. Price fixing, customer and market allocations, bid rigging and other arrangements with competitors that are unlawful must be avoided, and you may never exchange sensitive business information with competitors. Employees receive full medical cover, life insurance, an on-site fitness center, a 40% employee discount, paid volunteer time off, monthly team outings, car pool program and a lot more! Tony Hsieh shared the reasons on why Zappos made this decision, assuring that is was for the benefit of the customers. You should report to work in condition to perform your duties, free from intoxication due to drugs or alcohol. Fundamentally, we believe that openness and honesty make for the best relationships because that leads to trust and faith. Our relaxed and supportive office environment allows individuals to show up authentically yes, even in their flip flops or footie pajamas. Zappos was able to keep its unique culture and core values. You may not pay or accept bribes of any type. Principles help inform and influence values. However, by prioritizing customer trust and satisfaction, they are rapidly recovering. How can your department become more efficient? However, if not carefully implemented, they can have the opposite effect. Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do, but how you make people feel that matters the most. Your company has a culture. Ask yourself: How can you do what you're doing more efficiently? Get a $10 credit for Fathom Analytics. In these times of change, ethical considerations taking a backseat to a lean business model is not a sustainable approach. Zappos has addressed some critical challenges, handling them with agility, strength, and precision. Significant others include persons living in a spousal relationship (including same sex) or familial fashion with the employee or consultant. This will evolve, change, and grow over time but we wanted to get the most important stuff in here first: our Core Values. At its core, self-management means knowing exactly what you are responsible for and having the freedom to meet those expectations however you think is best. Do you love what you do and who you work with? If you are not comfortable contacting any of those people, please contact the Zappos Legal Department or raise your concern through one of the options set out in the Zappos Whistleblower Policy. Each one we pass means we've gotten better. It owes its success largely by focusing on excellent customer service and the UX of buying shoes and clothes online. Do you view new challenges optimistically? Theft, carelessness and waste have a direct effect on our profitability. Other Zappos employees are not allowed to communicate with the press on Zappos behalf or provide any information about us off the record, for background, confidentially or secretly. While we have grown quickly in the past, we recognize that there are always challenges ahead to tackle. At Zappos, we think it's important for people and the company as a whole to be bold and daring (but not reckless). It lets you send two faxes a day, of up to 10 pages each, without . Zappos code of ethics is written for employee reference in decision making. Proper and prompt action must be taken to reconcile any variances. This abstract system eliminates managers and much of the corporate hierarchy in favour of esoteric, philosophical concepts and flat, self-directed leadership. Zappos committed to their employees. Ask yourself: How do you encourage more teamwork? Zappos seems to be creating an environment that encourages motivation and builds inclusiveness. Our philosophy at Zappos is to WOW with service and experience, not with anything that relates directly to monetary compensation (for example, we don't offer blanket discounts or promotions to customers).We seek to WOW our customers, our co-workers, our vendors, our partners, and in the long run, our investors. Business contributions to political campaigns are strictly regulated by U.S. federal, state and local law. Confidential information may include, for example, information about Zappos strategy, plans, customers, suppliers, financial statements, credit card information, contracts, capitalization, proposed acquisitions or divestitures, as well as confidential information about other companies with which we do business. By reading, studying, and understanding this Oath of Employment, you agree to enact each item and agree to embrace each item in energizing your roles and in your decision making.. B. http://tbo.com/news/business/zappos-hacking-could-cause-consumer-problems-later-348177 Zappos has addressed some critical challenges, handling them with agility, strength, and precision. Sometimes our sense of adventure and creativity causes us to be unconventional in our solutions (because we have the freedom to think outside the box), but that's what allows us to rise above and stay ahead of the competition. We want the weirdness in each of us to be expressed in our interactions with each other and in our work. We believe that the best teams are those that not only work with each other, but also interact with each other outside the office environment. Reprisals, threats, retribution, or retaliation against any person who has in good faith reported a violation or a suspected violation of law, this Code of Conduct, or other Company policy, or any person who is assisting in good faith in any investigation or process with respect to such a violation, is prohibited. More information is available in the Zappos Whistleblower Policy. It's an endless cycle, and it's a good thing: it's the only way for a company to survive. t. Falsedeveloping relationships with charities helps the employees develop strong codes of personal ethics. About Us. To help avoid conflicts of interest, Zappos has adopted the following rules: Employees or consultants who buy or sell goods or services or have responsibility connected to buying and selling for or on behalf of Zappos and members of their respective families are prohibited from having (i) any economic interest in private business concerns that transact business with Zappos or are in competition with Zappos, and (ii) any significant economic interest in such business concerns that are publicly held. In an attempt to boost transparency and reorganize operations Zappos has decided to switch over to a super-flat structure known as Holacracy. Strong, positive relationships that are open and honest are a big part of what differentiates Zappos from most other companies. We are inspired because we believe in what we are doing and where we are going. While we may be casual in our interactions with each other, we are focused and serious about the operations of our business. Welcome, my friends, to your Zappos Oath of Employment. How can you personally help the company become more efficient? You owe a duty to Zappos to advance our legitimate interests whenever the opportunity to do so arises. So there are no experts in what we're doing. Actions that may lead to you unfairly taking advantage of someone may include manipulation, concealment, abuse of privileged information, misrepresentation of material facts or any other unfair dealing practice. http://www.forbes.com/sites/csr/2010/11/23/at-zappos-getting-fired-for-not-contributing-to-company-culture/ It shouldn't be a struggle to find a balance between life and work where you are truly fulfilled and happy. The best team members take ownership of issues and collaborate with other team members whenever challenges arise. It is real. The second ethical challenge was the merger with Amazon in 2009. Our service is not average, and we don't want our people to be average. In the words of the CEO: We may not be able to answer these questions with certainty, but we do know that human resource practices will be crucial in meeting these challenges. Do you believe in what we are doing and where we are going? In short, Zappos wants to create a system that enables every team to not only think like a small, autonomous business but also to act like one. Passion is the fuel that drives ourselves and our company forward. Many of the company's best ideas have been the direct result of informal interactions outside of the office. A two percent or less equity interest in a company whose stock is publicly traded will not be deemed significant absent other complicating factors, such as circumstances that cause such investment to potentially influence the persons judgment on Company matters or to amount to management participation in such other company. By having the freedom to be creative in our solutions, we end up making our own luck. Do you instill a sense of team and family not just within your department, but across the entire company? Please do not do it. Federal and state laws prohibit trading in securities by persons who have material information that is not generally known or available to the public. Strong relationships allow us to accomplish much more than we would be able to otherwise. Ask yourself: What are things you can improve upon in your work or attitude to WOW more people? Values Determine Stakeholder Perspectives The stakeholders at Zappos are influenced by the company's core values, which are effectively displayed in the organizations involvement with customers, community and socially responsibilities. Tip! We look for both fun and humor in our daily work. Additional restrictions on use of confidential information are more fully set forth in the Confidentiality Agreement each of you signed upon accepting employment with Zappos. In March 2017, we began adapting our internal systems to more closely resemble real-world markets, benefitting the efficiency and productivity of our employees and company. Examples of such behavior include derogatory comments based on racial or ethnic characteristics and unwelcome sexual advances. The diversity of Zappos employees is a tremendous asset. We are firmly committed to providing equal opportunity in all aspects of employment and will not tolerate any illegal discrimination or harassment. Thanks to the contributors to this project. To this day, Zappos is still trying to recover from these ethical challenges. Conflicts of interest should be avoided. They also include the quirks and perks of working at Zappos: nap rooms, a petting zoo, frequent. You bear some of the burden of helping to maintain a safe and healthy workplace for all by following safety and health rules, and by reporting accidents, injuries and unsafe equipment, practices or conditions. Please take this Code of Conduct seriously. It is now an online store generating $1 billion per year in the retailing of shoes, clothing, handbags, at-home products, beauty products, and accessories for women, men, and kids. We are a special company, and pride ourselves in doing the right thing. HRM 30200: Applied Ethical Issues Nov. 25, 2013 Position Paper 9 Zappos is an online clothing and shoe retailer. Zappos is an online shoe and clothing store. Especially and including roles that are closest to our customers and/or issues. Are you afraid of making mistakes? We believe that no matter what happens, we should always be respectful of everyone. In any relationship, it's important to be a good listener as well as a good communicator. Established companies seek to retain their footing or get a leg up on their competitors, both for customers and for employees, by reimagining management in unusual and often highly-conceptualized ways. It combines two ethical convictions: respect for the dignity of the person and recognition of the diminished autonomy of others. Zappos HQ, in Las Vegas, produces an environment where employees work hard while still having fun. Create Fun and A Little Weirdness 4. Are you happy here? And whatever you do must have an emotional impact on the receiver. Lets not tarnish that reputation by dealing unfairly with anyone. After having sold LinkExchange to Microsoft for $265 million in 1999, his innovative and entrepreneurial spirit impelled him to invest $500,000 into the new venture lauched by Swinmurn. The social responsibility pyramid is comprised of four components, namely legal, economic, philanthropic and ethical (Boone & Kurtz, 2012, p. 95). How do you grow professionally? At Zappos, we place a lot of emphasis on our culture because we are both a team and a family. At Zappos, we embrace diversity in thoughts, opinions, and backgrounds. Take a moment to de-stress. 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