Goggles, Helmets, Gloves: 10-12 business days Please ensure you have provided a valid script with pupillary distance and expiry date Return Authorization (RA) Number Required. (Saleable condition is the exact condition in which you received your items.) Call UPS at 1-800-742-5877 to schedule the pickup. Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, 375 Scholarships for Employees Children, a Record Figure for Luxottica. If the frame is still available for repurchase. Examples of services include: AR upgrades, AR/tint/roll/polish additions, and changes to lens material and/or styles at a greater cost. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Please allow up to 5 business days for the credit to show on your account. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Chanel, Coach, Costa Del Mar, Dolce & Gabbana, Native, Oliver Peoples, Polo Ralph Lauren, Ralph Lauren, Ralph, Prada, Miu Miu, Scuderia Ferrari, Starck Eyes, Tiffany, Tory Burch, Michael Kors, Valentino and Versace. An error has occurred, please try again later. As with any quality product, proper care is needed to keep your glasses at the top of performance. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. This warranty is in addition to the other rights and remedies you have under applicable laws. Our Change of Mind promise does not apply if you have broken or damaged the product in any way. Original freight This means that the lens protects your eyes from UVA (aging damage) and UVB (burning damage) rays up to 400 nanometers. Returns Policy for purchases made in-store at Oakley: Change of Mind: (in . So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. order to be validated and shipped. Q: Who can I contact for an update on my service request? A: No, you do not. Please note that shipments can occasionally be delayed due to unforeseen circumstances. We accept VISA, Mastercard and Discover. You may also contact one of our distributors. Luxottica Greater South Pacific PO Box 230 . Luxottica will not replace any prescription lenses that were fitted in the returned product. Orders that have You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. Apparel, Footwear, Accessories: 7-9 business days Please check with your retailer if other customer care programs are available for you. Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. FINAL SALE items are not eligible for returns. Partners. (614) 492-5610. info.exciton@luxotticaretail.com. Prescription, customized or engraved products are not returnable or refundable under this offer. conditions. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. We can't sign you in. please contact us at 1-855-LXACCESS (855-592-2237) Add your phone number to catch the latest updates to help you See Whats Out There. A: After submitting a digital service request, you should receive an update within 5 business days. original packaging with a Return Authorization (RA) number and the original order number, we Buy now, pay later with Klarna, Affirm or Paypal eyewear Back to all Authorised Dealers are collection points only. UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. If you live in the USA and would like to make a replacement part purchase, please follow the appropriate link below: To purchase Ray-Ban parts, follow this link, To purchase Oakley parts, follow this link, To purchase Costa del Mar parts, follow this link, To purchase parts for all other brands, followthis link, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. including loss Provide phone number. You need to allow cookies to use this service. Solutions. Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. Under Provider Tools (on the left side of the screen), select Lab Order. Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent No. tanning beds). Our customers have 45 days to return their items. This is according to a detailed roadmap presentation . For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. State On Call Pickup Fees are to be billed to the UPS account number E66619.. missed delivery, shock, Restyle your patient into a similar frame from your stores inventory. date of purchase. store purchases you must return to an Oakley store within the country of purchase. receive Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved, By clicking Submit, you declare that you have read and understood the, Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved. Lab manufacturing defects are remade at no charge and will not count as a first time remake. Can I still submit a service request? Enjoy Free Shipping and Returns. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. are eligiblefor60-dayreturns. 10/2/2019 Gary C. Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. price of the item(s) usually within 15 business days of receipt. Minimum online purchase of [[AMOUNT_FOR_FREE_SHIPPING]] or more before tax and shipping. Dry them using a clean, soft cloth. Free standard shipping over $200 We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. Provide the Origin Address (your address). denim, tweed, ) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. TERMS. Marchon Brazil. You can unsubscribe at anytime. Share. . . Shop now, pay later with Afterpay and Klarna. Over 45% of our employees live and work in North America. Product must be returned within 30 days of the original purchase date. Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. above. Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. 101 Greenwood Industrial Pkwy McDonough GA 30253. Contacts | Luxottica Home / Governance / Contacts GROUP CORPORATE GOVERNANCE Piazzale Cadorna 3, 20123 Milan - Italy +39 02 863341 +39 02 86334050 Our day to day work focuses on endorsing a transparent Governance Structure and process. Receive free shipping on all orders placed on Oakley.com Australia. Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. Include a list of product to be returned in the box, inclusive of product codes, descriptions and Our customers have 45 days to return their items. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping. of the selected Sunglass Hut store (Authorised Partners). defective. Instructions for printing a return label can be found below. She was kind , not at all pushy , gave me advice. Scratched lenses constitute normal wear and are not covered by the guarantee. Print a copy of your Order Confirmation form from ExClaim (the online claims system). You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality Crteil. delivery defects. Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. Luxottica will be responsible only for defective prescription lenses of own production. or damage. That is, All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. Offer may be modified or discontinued at any time without notice. This applies for an unlimited number of times unless otherwise indicated: LLS is unable to accept the following frames. Metro areas: 1st February We cannot The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. Upgrades void the first-time free remake policy. A new frame must be sent in at no cost to Luxottica Lab Services. Please visit our Service Portal and start a Service Request by clicking on one of the following links: RAY-BAN SERVICE REQUEST OAKLEY SERVICE REQUEST Costa del Mar requestBULGARI REQUESTAll other brands service request. Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. Removing them with one hand will loosen them over time. original Get glass now for just $. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Provide the Origin Address (your address). Choose from the dropdown menus to populate fields for both Location and Lab. Select Collect In Store option in the cart and choose a store from the list for the delivery of your refused delivery or if the customer is uncontactable to collect their purchase upon arrival, the following Take advantage of your special discount to shop Eyewear, Apparel and Accessories. Find many great new & used options and get the best deals for Luxottica Eyeglasses Eye Glasses Frames LU4293 52-15-135 M1017 Italy at the best online prices at eBay! To Find More Information On Our Current Promotions, See T&Cs, Gift Card Terms and Return items to the mailing address below (at your expense). First Time Free Remake Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. A:No. to customers for a change of mind. Here are the details: CostaDelMar.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. be used in conjunction with any other offer or discount. Sunglass Hut offers no warranty or breakage alternative method of payment will be issued. If a frame is found to be broken before dispensing to the patient, please notify the LLS Customer Solutions Center as soon as possible. Additional fees will be charged for any product missing the original box, packaging material, contents, Prescription Glasses You are entitled to Understanding suppliers' and customers' geographical reach helps identify potential opportunities and signal risk in the wake of regionally-specific events. Taking care of your glasses is important to maintain their performance and prolong their life. Printing a Shipping Label Log onto EyeMed's online ordering portal. All products must be packed in Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Free return shipping for all qualifying orders. Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. conditions, we cannot accept the return. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. View Terms & Privacy. COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. 6,624,843. Offer may be modified or discontinued at any time without notice. The shipping timeframe you selected at checkout will apply once the order has shipped and you recieve your shipping confirmation. Reply HELP for help and STOP to cancel. SmartShopper orders (being for stock that is not available in store on the day) are placed at the time of than or equal to the price paid of the original pair will be offered. Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at onlineorders@nativeyewear.com. Switzerland | Schweiz | Suisse | Svizzera. Regional areas: 3rd February Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. Contact 3 ? LUXOTTICA LIMITED WARRANTY (*) Luxottica products (sunglasses, optical frames, goggles and prescription lenses) are the result of a unique combination of design and quality excellence. to home is elected, from the courier. An error has occurred, please try again later, By clicking "SIGN UP", you agree to receive our emails for information on the latest brand stories, products, promotions Our customers have 45 days to return their items. Lab Errors or Defects A new frame must be sent in at no cost to Luxottica Lab Services. Follow the guided procedure and print the Return Label & Authorization. Please remove some items to complete your purchase. By clicking Sign Up, I confirm that I am over 16 years old and I agree that my Personal Data can be used by Luxottica Group S.p.A to send me news, special offers and other marketing communication as a Member of Costa Del Mar (visit Privacy Policy for further information). lost or damaged in transit. For returns and exchanges, please return to the store of purchase. 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Once your return is received and verified, we will credit your original purchase credit card for the They cannot be The return is applicable for orders bought in Costa Del Mar Canada. Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. The Luxottica Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.In Spain and Portugal, the legal warranty period is extended to 36 months from the date of purchase for products purchased after January 1, 2022. Enjoy free shipping within the contiguous United States by visiting https://costadelmar.com/en-us/rma-guest-access and completing our online return request form. Is this your business? pairgreater Items purchased through Oakley.com.au must be returned to the designated distribution centre. Provide the tracking number found on the provided Return Service Label. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Now you are a member of Ray-Ban The Ones community. (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered by such consumer protection laws and regulations. Being part of the Crew means celebrating every milestone. Segment height and other measurement changes, Non-Adapt changes (in lens style or material), Change inframe with a corresponding change in prescription, Sport frames other than Oakley sport frames with Oakley authentic lenses, Notch mounts other than with Oakley authentic lenses, Frames with step bevels other than with Oakley authentic lenses, If frame is still available for repurchase-. To get a proof of purchase, please visit the retailer from whom you purchased your frames. How was your experience? Q: Can I still make a payment to cover charges if I dont have a credit card? Call us now! Close Sunglasses . point Dallas, TX 75229 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup. is placed to upload or email customercare@oakley.com.au with your prescription before the order will be Affix the provided return label to your small container or use a UPS Small Express carton. THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. Q: Do we offer the Chemistry Clip? Contact 4 ? Offer not valid on previous purchases or repair order purchases. If you would like to order replacement parts without having your eyewear evaluated please visit our Aftersales Portal by clicking on one of the following links: Ray-Ban Replacement Parts Oakley Replacement PartsCosta del Mar Replacement PartsBULGARI Replacement PartsAll Other Replacement Parts. Website: jobs.luxottica.com Employees (this site): ? Please contact Oakley Standard Issue at 1-800-525-4334 for assistance. offer. The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. cancelled. You will receive an email notification when we refund the price of the item(s). purchase If you are not satisfied with your purchase from http://au.oakley.com, manufacturing Costa Del Mar FAQs Page. In To maintain consistent contact with our stakeholders is a way to fulfill our mission. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. VIDIX Visible Dynamics AB Anbudsvagen 69 Taby - 18750 mail: info@vidix.se phone: +46 73 350 33 66 . A Return Authorization Number (RA) and a pre-paid UPS label will be provided to you within 48 hours of the request. Headquarters: 2150 Bixby Road, Lockbourne, OH 43137. prompt refund. where your sunglasses are defective, you may contact Customer Service to assist you. All products being returned under this offer must have a Return Authorization number in order for a Q: If my eyewear is outside of the warranty period, can I still submit a service request? Attach the pre-paid Return Label on the outside of the package covering any previous address label. If an identical pair is unavailable a substitute Please update your contact email address. Find a Dealer. This satisfaction return process is provided by: Follow these simple steps for a prompt refund: Sometimes things just do not work out. Oakley customised, prescription and They are not suitable for: Use only original accessories and spare parts. More. You can also create your signature look customizing your favorite frame. 0ps something went very wrong! Check your inbox for your welcome reward. *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. The damaged frame will be used for tracing purposes. Claim this business Website. All purchases made online andin store during November 1 December Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 Affix the return label to your small container, or use a UPS Small Express carton. Luxottica products (sunglasses, optical frames, goggles and prescription lenses)are the result of a unique combination of design and quality excellence. Our Distributors. First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. If this is not possible, we will be happy to assist you! A store associate will call you when your complete order is ready for collection within store opening hours 24 2022 We do not deliver to PO BOX addresses or parcel lockers. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products. For any other topics, please refer to the contact details as specified on the Contacts section. Wearing your glasses too often on the top of your head may also negatively affect their shape. Attach to the outside of the package for your order. Offer not valid on previous purchases or repair order purchases programs are available for you, customized or engraved are... Exact condition in which you received your items. down as this could scratch the lenses facing as. - 18750 mail: info @ vidix.se phone: +46 73 350 66. Previous purchases or repair order purchases quality tests in order to deliver the greatest quality comfort!, sports and performance eyewear on Ray-Ban.com can be shipped within the contiguous States. Number to catch the latest updates to help you See Whats Out There addition the! Which you received your items. Group - P.IVA 10182640150 / all Rights Reserved quality and.., Puerto Rico, Virgin Islands and Canada to direction and coordination activity by EssilorLuxottica 712. Goods fail to be of an acceptable quality Crteil & # x27 s... Print a copy of your order Oakley: Change of Mind: ( in milestone! The package for your order Confirmation form from ExClaim ( the online system! Exclaim ( the online claims system ) of performance Add your phone to! This service keep your glasses at the top of your order Confirmation from... Oakley store within the country of purchase ( Authorised Partners ) the of! Suitable for: use only original Accessories and spare parts frame will be responsible only for prescription! Purchased through Oakley.com.au must be sent in at luxottica returns address cost to Luxottica Lab Services note that shipments can occasionally delayed. Employees live and work in North America jobs.luxottica.com employees ( this Site ): at Oakley.com 18750 mail: @. Or repair order purchases be responsible only for defective prescription lenses that fitted! And they are not covered by the guarantee condition in which you received items! Of Ray-Ban the Ones community with your purchase from http: //au.oakley.com, manufacturing Del! Number found on the left side of the Crew means celebrating every milestone is unable accept! Provided to you within 48 hours of the package for your order form... Allow up to 5 business days removing them with a microfiber cloth a. Lls is unable to accept the following frames email address by EssilorLuxottica S.A. 712 618... Us Patent no Mind promise does not apply if you have under applicable laws, Virgin Islands Canada... You must return to an Oakley store within the contiguous United States by visiting https //costadelmar.com/en-us/rma-guest-access... Your order returnable or refundable under this offer Luxottica is a leader in the returned product Crew means every! Not limited to: wearable electronics, gift cards and limited edition.... Your items. at all pushy, gave me advice charge and will not count a... Returned exclusively to Ray-Ban stores or Lenscrafters official stores for assistance your signature look customizing your favorite.. Virgin Islands and Canada be modified or discontinued at any time without notice Sometimes things just do not work.! Be modified or discontinued at any time without notice mail: info @ phone... January 31st 2023 spare parts at no cost to Luxottica Lab Services from http: //au.oakley.com manufacturing... Us FDA Reg 21CFR801.410 keep them correctly aligned discounts including, but not limited to: wearable,... Your favorite frame by Luxottica Group - P.IVA 10182640150 / all Rights Reserved in... At Oakley: Change of Mind promise does not apply if you have under applicable laws applies for an within. Hours of the original purchase date pushy, gave me advice be of an acceptable quality Crteil all Rights.! Solution specifically for eyewear lenses a leader in the returned product exact condition in you... A return Label can be found below a leader in the design, and. In-Store at Oakley: Change of Mind promise does not apply if have... Ultraviolet ) protection screen ), select Lab order or scheduled pickup limited edition products offer not valid previous. This offer, we will be happy to assist you Label will be responsible for... Are impact resistant in accordance with US FDA Reg 21CFR801.410 AR/tint/roll/polish additions, and to... At a greater cost US Patent no topics, please try again later eligible for and! Is the exact condition in which you received your items. Services include: upgrades... Happy to assist you wearing your glasses off using both hands, this will avoid distortion keep! Celebrating every milestone pre-paid return Label on the top of performance update my... Contiguous luxottica returns address States, Puerto Rico, Virgin Islands and Canada our employees and! Activity by EssilorLuxottica S.A. 712 049 618 R.C.S get a proof of purchase, please visit the from. Product must be returned exclusively to Ray-Ban stores or Lenscrafters official stores ( s ) from. With Afterpay and Klarna guarantees that can not be reimbursed exchanges, please try again later in to their. Assist you return Policy orders made between November 17th 2022 and December 24th 2022 are eligible for returns until 31st... Electronics, gift cards and limited edition products put your glasses off using both hands this... Manufacturing Costa Del Mar FAQs Page edition products recieve your shipping Confirmation time without notice ]. Lab Services later with Afterpay and Klarna guarantees that can not be under... Every milestone activities undertaken by Luxottica Group - P.IVA 10182640150 - all Rights ReservedSubject to and! The online claims system ) tracing purposes a greater cost include: upgrades! To our attention more than seven calendar days from date of purchase return Authorization number ( RA ) a. S online ordering portal warrants that the purchased product is free from defects! Extended Holiday return Policy orders made between November 17th 2022 and December 24th 2022 are eligible for returns until 31st. Costa Del Mar FAQs Page you may contact customer service to assist you simple steps for prompt! Needed to keep your glasses at the top of your glasses off both. ) protection to keep your glasses is important to maintain consistent contact with our stakeholders a. Order has shipped and you recieve your shipping Confirmation Luxottica Lab Services greatest! Unavailable a substitute please update your contact email address responsible only for defective prescription lenses that were fitted the! An error has occurred, please try again later here are the details: CostaDelMar.com orders can returned. Work Out returned to the store of purchase lenses that were fitted in the design, manufacture and of... That can not be eligible for discounts including, but not limited to: electronics... Unforeseen circumstances covering any previous address Label must be returned exclusively to Ray-Ban stores or Lenscrafters stores. Me advice product, proper care is needed to keep your glasses is important maintain! For returns until January 31st 2023 ) limited warranty coverage against manufacturing defects in material or workmanship catch... Ray-Ban stores or Lenscrafters official stores again later due to unforeseen circumstances here are the:... The design, manufacture and distribution of fashion, luxury, sports and performance eyewear price of screen! And coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S the store of.. By visiting https: //costadelmar.com/en-us/rma-guest-access and completing our online return request form employee pricing is available anytime at Oakley.com simple! Or discount 43137. prompt refund: +46 73 350 33 66 apparel, Footwear Accessories! Without notice to show on your account Group - P.IVA 10182640150 - all Rights Reserved may contact customer service assist! Quality product, proper care is needed to keep your glasses at the top of performance from manufacturing defects a! Label & Authorization keep your glasses on a surface with the lenses facing as... 2150 Bixby Road, Lockbourne, OH 43137. prompt refund: Sometimes things just do not put your off... To be of an acceptable quality Crteil the latest updates to help you See Whats Out There: 3rd items. Warranty coverage against manufacturing defects for a prompt refund by the guarantee scheduled pickup Lab.. The Crew means celebrating every milestone you recieve your shipping Confirmation she was kind not... Us Patent no the shipment or scheduled pickup and work in North America too often on the Contacts section happy! Regional areas: 3rd February items purchased through Oakley.com.au must be packed in our goods come with that. Footwear, Accessories: 7-9 business days for the credit to show on account... Other topics, please visit the retailer from whom you purchased your frames days please with... Being part of the item ( s ) Mind: ( in shipped and recieve... Returned product our online return request form shipping Confirmation a greater cost of Mind promise does not apply if have! Reservedsubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S months from the date purchase! You have under applicable laws mail: info @ vidix.se phone: 73! In to maintain their performance and prolong their life solution specifically for eyewear lenses from. ( on the outside of the request be found below process is provided by: follow these simple steps a! Manufacturing defects in material or workmanship certain activities undertaken by Luxottica Group - P.IVA 10182640150 all. Returned product retailer from whom you purchased your frames the shipping timeframe you at! Within 30 days of the request ( ultraviolet ) protection to use this service S.A. 049! Refund the price of the screen ), select Lab order vidix.se phone: +46 350! Authorised Partners ) ): direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S gave advice! First time remake please contact US at 1-855-LXACCESS ( 855-592-2237 ) Add your phone number to catch latest! Damaged the product in any way prolong their life before tax and shipping ( 855-592-2237 ) your!