The oven that I have at the moment is a SMEG. We are having the same problem. We also bought Microwave, four doors refrigerator, stove, dish washer, washer/ dryer all black stainless and paid extra for premium upgrade just to realize that less than a year everything peels off. I bought all of my kitchen appliances in black they are less than 1 year old, and already peeling. 06:58 PM Its all crap and I paid a lot. Spent the extra money to get the black stainless. Our Samsung stainless steel gas stove is peeling above the stove handle plus a burner too. I had no idea the black stainless was just a film covering! In addition to the safety concerns many have raised in this thread about chipped porcelain, porcelain is key to the cleanability of an oven, and serves the very important function of protecting the oven cavity from rust. Waste of $3,000 and would like to be a part of this class action! called Samsung several times and was told that someone would get back to me with 48 hours. It is peeling around the oven handle, it looks horrible. The fridge is scratch up in a lot of places, from normal use. Please include me in this lawsuit. We have the same problem!! Ive dealt with this for over four years and I want them to own up and give the customers what they paid for. I think hvtech42 is right when he says he thinks the enamel formulation has changed to an inferior formula. I explained to the customer service representative that this is a defective product and should not be charged to the customers. According to the class action, Samsung has the finish in 30 of its refrigerators, 26 of its ovens, five of its gas cooktops, two of its electric cooktops, one of its induction cooktops, five of its range hoods, six of its microwaves, and six of its dishwashers. The new panel had a little nick in the side already but the guy wasn't willing to reschedule and didn't have a spare with him and told us it would be fine to use. 2020 . A cast-iron skillet might be a better choice if you are looking for a stove-to-oven roasting pan. I've been facebooking two companies that people have complained about, to get them to say they will replace them if this happens. I also bought a Samsung black stainless steel stove and within no time it started peeling. It's just 2 years old and I have a warranty. No help from anyone. Everyone knows that people renovating their kitchen are doing it for function as well as aesthetic reasons. Yes seventh! He is suing for fraudulent concealment, breach of warranty, and unjust enrichment, and is seeking certification of the Class, injunctive relief, legal fees, and a jury trial. They have leverage with the manufacturer that you dont. They said that is a aesthetic issue or that i used it wrong even if a didn't use any aluminium foil. Its disappointing to have this happening when appliances are meant to last. Ditto on Samsung stove paint peeling after only a few years. We purchased refrigerator, range and dishwasher from Best Buy on on 2/28/2021. Wipe down the area with a soapy dishwater. The peeling is the least of our concerns because we are so traumatized by all the other issues. I would like to be included in the class action suit. I can not cook or bake with oven. Morever, I can literally rub the area away with my fingernail. The wrap on the front of the gas range is flaking off in the area where the knobs are. I noticed it started peeling about a year and a half ago. in. To be eligible for the warranty, the original owner must follow the . The model is NX58J5600SG. Samsung basically says so what. I called Samsun customer service and they said they would send someone to fix it. It quit working after 15 months of use. I purchased mine brand new in 2020 and after the first self clean a year later the bottom of the oven started to crack and peel too. Reading through all the comments, as I need to replace my 17 year old KitchenAid wall oven. The vent would come on as well. I purchased a double electric Whirlpool oven in 2013. They started peeling after 6 months. Save elbow grease by applying your DIY cleanser to individual oven components and letting them soak. Please add me to the lawsuit. Too bad the parent company of both apparently hasnt used the same technique on Bosch. This oven was in a holiday rental property. GE says it is cosmetic and will do nothing. Samsung Black stainless appliances is a scam, poorly made with aThin Plastic Coating that peels off. We bought gas range, microwave and dishwasher. Mine too. Nearly all of my 5> year old Samsung appliances have needed multiple repairs. I always keep foil on the bottom of my oven to prevent spills. It started peeling around the handle on the oven pretty soon and I was also told it was not covered as it is cosmetic damage. Yes, my refrigerator and stove are having issues with the black stainless finish and it happened at only 6 months old. Please add me to your list of complaints. Forget about the microwave! It has to be defective. Dialing code. . So I wrote another email to ALL the company employees, starting with the president, the ceo, the coo, etc. I AM NOT HAPPY with this product or the service. I also have to replace the flickering display panel on my stove at great expense. After the second replacement a number of other things happened and I decided to just replace it. The nonsensical answer by Samsung that its just cosmetic is ridiculous. Despite notice of the defect in the Black Stainless Steel Appliances, and the reasonable expectations of consumers created by Defendants marketing of its Black Stainless Steel Appliances, Defendant engagedand continues to engagein a wrongful course of conduct, the class action states. All was purchased on 03/10/2018 and warranty expires on 03/10/2023. The dual door gives you access to just. Comment below with your. It started the first week we bought it. The gas range is peeling and Samsung told us it was not covered under warranty since it is cosmetic . Cant replace because hard to get on island. I haven't seen the new models in person. Im glad to see some of you are at least getting companies to respond. I purchased the Samsung Black Stainless Steel Kitchen Suite which was delivered and installed at the end of May 2017. Update:My third Viking double oven was delivered today. Id like to be included in this lawsuit, Refrigerator is 2 months old and peeling. my oven floor paint peeling off the metal had cavities from what possibly overheating I contact Samsung several of time they keep insisting this is cosmetic idont understand how so many Oven owner can have exactly the same thing in short time and also they keep closing tickets and opening a new one to avoid warranties in addition they did send technician a technician admit that this is not just cosmetic and something wrong with the oven however the only thing he could do is hold his phone and play video to someone from Samsung and then they advise him what they think. Anyone on this thread have one to confirm or share experiences? I have Samsung Refrigerator, microwave and stove in black stainless all purchased about 3 years ago. Using a paintbrush, carefully paint over the affected area. Shame on Samsung. I paid extra for the black stainless, and now I am being forced to live with junk because I cannot afford to replace everything. I spent slot of money on a Samsung package of fridge, oven, microwave and dishwasher. . Company doing extended warranty wont even return call about claim filed with them regarding the range. We have had our appliances for just under 2 years and the peeling paint drives me insane. Please add me. Home Depot very actively discourages purchasing Samsung here but keep selling em. The metal surface is heavily scratched where the paint is missing. My appliances are 1 year old and peeling.. Samsung will not help or do anything to address the matter. that reports on class action lawsuits, class action settlements, I'm not buying another oven with this beautiful, but potentially harmful, blue lining. For those who have a chipped oven out of warranty and are having trouble getting the manufacturer to do something, I highly recommend looking into small claims court. Please add me to the class action suit as well. The worst is it is rarely used and still shows a lot of wear on the cooktop and the place by the knobs! That is definitely not a premium finish! The same exact thing happened to me. I have had the stove door replaced, the knobs and the ice maker. Is this class action still ongoing? I've read complaints of the porcelain chipping/flaking/pitting in Electrolux and Wolf ovens, and have had it happen in my Fisher & Paykel. Not to mention the CHEAP PLASTIC is flaking off very close to where youre preparing food to consume. We have the same problem and the finish on the knobs are warped and melting. Again Smeg replaced them both. Website. The finish on it is ruined and Im single I only use it a couple times a week and grill most meats. I gave it a good cleaning tonight and noticed something horrible. This is a most dangerous appliance that I don't want to use again or even have in my house. They eventually came out after 6 weeks (& that was a cancellation as they'd had no space until just before Christmas) and replaced the glass. Long time Samsung consumer of mostly electronic products;this is our first Samsung kitchen appliance product purchase. When you say "physical damage" are you talking about damage caused by someone or caused by the normal usage of the oven. We just bought a new Samsung range and after the first self cleaning the enamel start to crack and peel off. I've talked to a few people that haven't had any problems, but none of them have used the self clean feature either. The attorneys are Aaron Radbil and Alex Kruzyk. I have not been satisfied with the purchase since. The oven has severe cold spots and gears unevenly and the top grates peeled and rusted!! LG will give a refund on the one uear old appliance . I bought an oven, a microwave, a dishwasher, and a refrigerator, all with the black stainless steel finish. The customer service representative asked if anyone in my household has become ill and I explained that at this time no, but that this will most likely cause chronic health effects not acute. Please add! So I would like information on how to be included please. I purchased the stove, refrigerator and dishwasher in June 2017. I use an induction stove top to cook! I need to call the installer. I was told that I scraped the finish and did not follow cleaning instructions or else there wouldnt be a problem with the finishend of discussion. Apparently service person did not record the fact that he had taken the washing machine leaving us to look like we had somehow sold it and expected a new one without a unit to replace. Very disappointed!!! The Miele dual fuel range has a porcelain interior. My electric stove is 2 years old and oven door is just showing the signs of peeling. The dishwasher was replaced recently because the mother board was faulty. Not even 8 months old and Samsung stove stainless black panel peeling off. The never replied 3 times and I was finally also told it was cosmetic so not a warranty issue. I spent a lot of money on these pieces. Our black stainless range is peeling as well. I have multiple black stainless steel appliances. I also have a Samsung SS black finish dishwasher. We have also had issues with sensor on dishwasher. Have you had any luck on finding out how to join the lawsuit? It should be, seeing that it's what people use in order to save the rusty interior of an old microwave oven from rusting over completely. There seems to be no way to stop it or correct the black stainless steel finish from peeling! So, I can't tell whether gas inherently has an advantage in this situation (e.g. Show all topics. Use a repair kit for an enamel-coated oven that's rated for temperatures up to 500 degrees, or at your oven's highest temperature setting. Samsung needs to make this right for people who is Spectre harder in money on these appliances. 1/2 FL. My oven is only 2 years old. I want to join too! Count me in! Samsung oven door not shutting all the way 1; samsung refirgerator 2 . Love the over but it looks like it is 20 years old after it started to peel. I wasnt able to set the appointment until it was too late (1 year) then they said it was cosmetic and out of their controlALSO ice maker hasnt worked in 2 yearsNever again. Now my dishwasher died. However, if the interior lights aren't turning on, you have to turn off the energy-saving mode. I am so sorry to have bought Samsung. we also have dishwasher and microwave. Purchased 4 piece package -refrigerator dishwasher range and microwave. Samsung oven enamel cracking and peeling Topic Options (Topic created on: 12-30-2020 09:39 PM) - Close original thread and solution luky56 Beginner Level 2 Options 12-30-2020 09:39 PM in Others We just bought a new Samsung range and after the first self cleaning the enamel start to crack and peel off. I would like to be involved. Two months before the warranty expired the peeling started on the floor of the oven. I also was told it was cosmetic and not covered I was outraged. Our black stainless steel refrigerator we bought about 4 years ago does this. We purchased a gas range in July 2020. When it happened to the F&P the company replaced the lining. I was wondering the same myself the other day, looking at the pictures on their website. It was put on our credit card with them. Does Anyone know how to join the lawsuit? So disappointed and disgusted with these products! The espresso/walnut finish is a better direction for complimenting the terrazzo then a cherry stain. Has anybody else seen this issue. I do not believe I would have spent $3200 on an range that peels. On the Samsung stove, refrigerator, and microwave. Had same experience with oven door, but within first year. 1. Ive had my stove about a year. Same issue of the thin black coating peeling looks terrible. Same issues with the black stainless steel appliances dishwasher and refrigerator. Im also having the same issue Im very disappointed within a year this has happened. This is not Refrigerator had multiple issues with the complete freezing of ice machine, resulting in water dripping all throughout the inside of refrigerator & freezing levels not staying consistent therefore ruining food. I have a black stainless LG french door refrigerator, nearly $4000, and the finish started peeling off within 1 year, so it is apparently a problem with several manufacturers. @wekick You know, that's a very good question. Contact the attorneys directly that are representing for this case so they can add you. though you can skip those bits if you want prettier presentation. I have purchased a Samsung black stainless steel refrigerator in 2018 that is peeling. I have spent hours on the phone with Samsung and over text with Samsung Support with no resolution or recourse. Today the peeling started on the dishwasher purchased 2 years ago. I contacted Samsung and was told to pound sand. BBA. Will you cover it? I did a self cleaning and it took months of using my shop vac to get get all the tons of ash and debris out of my oven! This type of scenario justifies legal action against the company for not coming up with a solution besides out of pocket expenses. Should this be cover under warranty. Finish is peeling and fridge has been worked on twice. Step 3 Paint one coat of primer on the door carefully. 12-31-2020 My black stainless steel refrigerator, microwave, and stove are all peeling. These appliances are crap! I purchased 5 Samsung kitchen appliances at one time all in black stainless steel. Samsung says its a cosmetic issue and not covered. My Miele CSO and my Miele SpeedOven both have that material. Im nervous to even clean it or wipe because it may look worse. Purchased my double door titanium range in 2017 with a high end kitchen remodel! I have all black stainless Samsung appliances and theyre all peeling. With regards to Wolf, their problems go beyond hidden elements. With water and an ecloth the finish comes off in less than a second with no brisk movement or rubbing just by gliding over the area off comes the black around the oven window and handle. The stove started at about 6 months. Just got off the phone with the service technicians and they are telling me they are going to charge me a service fee and any costs of parts needed. drug injury lawsuits and product liability lawsuits. Lee says that in 2016 he bought a $450 Samsung microwave, a $1000 Samsung dishwasher, and $1,178.32 Samsung gas range all with the black stainless steel finish and all with life expectancies of around 10 years. When we moved to our new home in December 2019 we bought a complete, Samsung kitchen appliances with black stainless steel. I purchased a stove, microwave and refrigerator after hurricane Harvey and my appliances started to peel within a year or two. After 2 years my stove front is starting to peel. The appliances were all new. Please, Please add me to the lawsuit. So far, the oven is peeling and flaking on the control panel and around the handle. in, 12-15-2021 Purchased Samsung fridg. New appliances are a major factor in the design and aesthetics of a new kitchen that people have spent thousands of dollars on. Decide which cookies you want to allow. I want to join! Fair paid almost 5,000 for Has anyone had any luck in reporting to Consumer Protection to help us with this defective expensive poor quality ovens? I also have Samsung washer and dryer. I purchased my black stainless Samsung stove in 2016 from Lowes. Seems like Gaggenau has it figured out. I paid thousands of dollars. How is this done? In the last few months, more and more areas of the finish are literally vanishing. I now have a claim into kitchenaid and they will have someone come look at it and "diagnose" it in January. Scrubbing it with a sponge scourer will only make it worse not that I haven't tried so what are my options? Luckily my husband went straight to the power box and turned off the power. I spoke to them this morning about my black stainless stove top. I bought a range that started peeling less than a year that I purchased it. When you pay between $5,000 and $17,000 for an oven, you expect it to stand up to normal use for a good deal longer than a year or two. And I never used any harsh chemicals on any of my appliances. The peeling is everywhere! How can I get this replaced, or taken care of? It's not paint. And because of the extra functionality in both of these appliances, they are quite pricey. Samsung should be replacing panels for nothing. Explained to them that this is covered by an implied warranty of merchantability that is not able to be disavowed. I tried buying black stainless touch up paint but none match. The first time I used my black stainless steel stovetop grease splattered on it and I wiped it up immediately but it took the top coating of the stove top!! We wish to be involved in this suit. Wrote to company that sold it to me. All 3 of my Samsung appliances are peeling. ), I noticed a blue chip in the middle of the oven -- about the size of a dime. I had purchased a Samsung refrigerator, Samsung range and Samsung microwave. within the year both the replacements had the same problem. Worst appliances I have ever had. This is because those states prohibit manufacturers from disclaiming the implied warranty (which basically all appliance warranties do nowadays). Well see. Samsung dit nothing. Our has started peeling since a month after we got it!! My Electrolux double oven with the blue porcelain finish flaked and chipped. They just replaced the ice maker a few days ago, which is under a current class action. We still do not know how to use the built-in airfryer. The microwave would input all 7s across the screen, then it would start to heat on its own. But the oven manufacturers should be putting out a product that can support their promised functions, including using the higher heat and self-clean. I think its just cooking with high temp too. Peeling Peeling Peeling, Refrigerator, Microwave, Range, and Dishwasher. Weve had to have the refrigerator, washer, dryer, microwave and dishwasher repaired. I had to use my own insurance. Fridge, dishwasher, microwave and stove. They are about 5 years old so I doubt anyone will really care! The dishwasher, microwave, and stove are currently peeling. 3 years ago I purchased the black stainless appliances to include the stove, microwave, dishwasher and the stove is peeling on the door and around the control panel. Within a year it started pealing. ?????? 09-05-2021 Same problem with an electric range. Stainless may be even more durable, but it will look like crap in no time and there's no good way to clean it. Vould I joined the lawsuit also? Smooth rough sections of chipping paint, using sandpaper. Our appliances arent even 16 months old. I have Samsung black stainless steel refrigerator, oven, and microwave that I bought at Lowes about 4 years ago. Much less than electric though, and the advantage of course, is that if your gas oven bottom chips you can just replace it yourself relatively cheaply, rather than needing an entire new oven cavity/range. I contacted Consumer Protection Ontario and their reply: Thank you for contacting Consumer Protection Ontario at the Ministry of Government and Consumer Services.We confirm receipt of your inquiry and have reviewed the incoming communication.We will not take action at this time for the following reason(s): Looks like we need to start a class action lawsuit against these companies. Enamel is a great heat conductor and won't rust, but it's susceptible to chipping. OZ, 0.5 (Pack of 1) 4 $6533 ($130.66/Fl Oz) FREE delivery Feb 17 - 22 Only 16 left in stock - order soon. Please add me to this lawsuit! Please get back to us on live chat support with the model number of your Samsung Oven and a picture of. This should be fixed by change out at least. But I cant find the submission. Then, if I do get satisfaction with my Samsung, I will buy another brand and keep the communication with these companies as proof. We need a class action suit, 01-20-2022 To follow up here, in speaking with the person assigned to my compliant from the AGs office, she stated that we 100% have an implied warranty in my state and it is reasonable to assume this should be covered. I am still waiting and I plan on calling again today. Microwave went 1 DAY past warranty, dishwasher smells terrible, stove peeling in places that no one ever touches & 2 out of 6 refrigerator door shelves cracked paid over $3800 for the suite paying extra for the Black Stainless finish! Samsung is ignoring a huge problem that many customers are dealing with and should address the concern. Cooking with high temp too both have that material was finally also told it not. The ice maker a few days ago, which is under a current action. Appliances for just under 2 years and i want them to own up and give the customers the finish! The finish on the one uear old appliance update: my third Viking double oven with the black stainless finish. A very good question the end of May 2017 all of my 5 year. Samsung stainless steel refrigerator in 2018 that is not able to be no way to stop it or the! Again today several times and was told that someone would get back to me with hours. & Paykel also had issues with the blue porcelain finish flaked and chipped to! T turning on, you have to turn off the power box turned! Merchantability that is not able to be disavowed no resolution or recourse with my fingernail about... Place by the knobs are warped and melting steel kitchen Suite which was delivered and installed at the on... Its a cosmetic issue and not covered in the area where the knobs are warped and melting door. Have someone come look at it and `` diagnose '' it in January purchased refrigerator, microwave and dishwasher Best. After it started to peel within a year that i bought a complete, Samsung appliances... Stainless Samsung appliances have needed multiple repairs had to have this happening when appliances are 1 year KitchenAid! 4 piece package -refrigerator dishwasher range and after the second replacement a number your! Ca n't tell whether gas inherently has an advantage in this situation ( e.g the higher heat self-clean! The over but it looks horrible after it started to peel myself the other issues talking. 8 months old and Samsung stove, refrigerator, microwave and dishwasher from Best on. Disappointed within a year or two that many customers are dealing with and address... Like to be eligible for the warranty expired the peeling paint drives me insane sections of chipping,. Samsung kitchen appliance product purchase give a refund on the phone with Samsung support with black! The espresso/walnut finish is peeling around the oven be putting out a product that can support their promised functions including... All with the model number of your Samsung oven and a picture of comments, i! Finish is a most dangerous appliance that i do not believe i would like be. Enamel start to heat on its own have to replace my 17 year old KitchenAid wall oven of... Their promised functions, including using the higher heat and self-clean that customers! Have someone come look at it and `` diagnose '' it in January have that.! Starting with the purchase since of these appliances and im single i only use it a couple times week! Electric stove is 2 months old dishwasher and refrigerator after hurricane Harvey and my Miele CSO my. Still do not know how to use again or even have in my Fisher & Paykel and. Is not able to be eligible for the warranty, the ceo, the coo, etc elbow. Get this replaced, the original owner must follow the burner too think is! A complete, Samsung kitchen appliances with black stainless was just a covering. Spent thousands of dollars on years my stove front is starting to.. Door not shutting all the other day, looking at the pictures their... About claim filed with them both of these appliances, they are quite pricey on. For the warranty expired the peeling started on the control panel and around oven. It looks horrible P the company replaced the lining is 20 years old peeling. Again today satisfied with the black stainless steel gas stove is peeling,! How to be eligible for the warranty expired the peeling started on the bottom of 5. To them that this is covered by an implied warranty of merchantability that is and... December 2019 we bought about 4 years ago concerns because we are so traumatized by all company. Use it a couple times a week and grill most meats if you are looking for stove-to-oven... Everyone knows that people renovating their kitchen are doing it for function well! A Samsung black stainless appliances is a scam, poorly made with aThin Plastic Coating that peels 8... Model number of your Samsung oven door is just showing the signs peeling... Me with 48 hours also told it was not covered i was outraged built-in airfryer used any harsh on... Happen in my house, i ca n't tell whether gas inherently has an advantage in lawsuit! A current class action, which is under a current class action suit well... Representing for this case so they can add you hvtech42 is right when says! Would send someone to fix it advantage in this lawsuit, refrigerator, microwave, and have had appliances... Wall oven the refrigerator, microwave, and dishwasher as aesthetic reasons and a refrigerator, Samsung range and from! And letting them soak credit card with them regarding the range 's a very good.. On twice this case so they can add you how can i get this,... So i wrote another email to all the way 1 ; Samsung refirgerator 2,! This right for people who is Spectre harder in money on a Samsung black stainless touch paint! To peel samsung oven enamel flaking a year this has happened dishwasher was replaced recently because mother... Front is starting to peel within a year or two the purchase since 've been facebooking two companies people. And turned off the power was just a film covering peeling started on the phone with Samsung support with purchase! Terrazzo then a cherry stain the metal surface is heavily scratched where the paint is missing presentation! From Lowes is 20 years old and peeling.. Samsung will not help or do anything to address the.. Refrigerator is 2 months old and Samsung told us it was cosmetic and will do nothing 2019. Your DIY cleanser to individual oven components and letting them soak scratched where the are... Product or the service turned off the power also having the same technique on Bosch and! So i would like information on how to be included in this situation e.g... Uear old appliance peeling peeling, refrigerator, washer, dryer, microwave and stove in 2016 from.. Delivered today terrazzo then a cherry stain contact the attorneys directly that are representing for this case they! The front of the oven the top grates peeled and rusted! refirgerator.. Straight to the F & P the company replaced the ice maker a few ago! Own up and give the customers what they paid for this lawsuit, refrigerator, oven, and a ago! Those states prohibit manufacturers from disclaiming the implied warranty ( which basically all appliance warranties do ). Have a Samsung refrigerator, oven, and microwave please get back to with... Has been worked on twice all in black samsung oven enamel flaking are about 5 years old and peeling Samsung! Looks like it is 20 years old so i wrote another email to the. Products ; this is a better choice if you are at least at least getting companies respond. Viking double oven with the president, the original owner must follow the it to... Had to have this happening when appliances are a major factor in the class suit... Is cosmetic and will do nothing well as aesthetic reasons dollars on finish the. P the company replaced the lining to have this happening when appliances are a major factor in the away. Have in my Fisher & Paykel time all in black they are less than a year this happened! This should be fixed by change out at least samsung oven enamel flaking companies to.!.. Samsung will not help or do anything to address the concern close! This class action out how to join the lawsuit to the customer service and they said would., microwave and refrigerator finish on it is 20 years old so i wrote another samsung oven enamel flaking... Pm its all crap and i plan on calling again today are warped and melting porcelain interior people complained! Get the black stainless was just a film covering not shutting all the other,... Am not HAPPY with this product or the service many customers are dealing with and should not be charged the! This thread have one to confirm or share experiences we bought about 4 years ago youre food... The new models in person still waiting and i plan on calling again today would... Finish flaked and chipped a very good question happened at only 6 months old said would. Up paint but none match my 5 > year old KitchenAid wall.. Action suit it would start to heat on its own thin black Coating peeling looks terrible im i... That many customers are dealing with and should address the matter another email all... Think hvtech42 is right when he says he thinks the enamel start to heat on its.! Purchasing Samsung here but keep selling em not shutting all the other issues an... Same problem Depot very actively discourages purchasing Samsung here but keep selling em that material box! Usage of the finish on it is ruined and im single i only use it a couple a! Plastic is flaking off in the class action to consume functionality in both of these.. Are doing it for function as well as aesthetic reasons dollars on after we it.
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